Parts Sales Executive

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

Key responsibilities
Selling
– Achieve personal target KPI‘s and revenue objectives with target customer sets
– Accurately identify parts to meet the customer sales requirements
– Utilise all product promotions effectively to achieve specific targets set
– Identify and exploit all upsell opportunities thereby growing overall sales figures
– Maintain own knowledge levels on new or updated parts through the completion of appropriate training 
courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
– Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, 
the “Features and Benefits” of the TPS product range especially the genuine vs non-genuine aspect, 
and how to overcome sales objections
– Record and feedback lost sales opportunities to the Sales Manager

Customer
– Ensure you provide a high level of customer service at all times
– Be aware and always aim to improve the Customer Satisfaction scoring for your Centre
– Build strong relationships with your clients by making relevant and regular contact with them on the 
phone and via face to face visits
– Provide a high level of service to customers – through understanding their requirements, responding to 
requests, progressing orders and providing expert advice
– Where applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and 
quickly
– Identify and record customer delivery requirements and communicate to the rest of the TPS Centre team
– Resolve any customer concerns or complaints professionally, seeking additional support where necessary
– Maintain a professional and smart appearance at all times, and conduct business with the highest level of 
integrity and professionalism
– Ensure that a regular review of all customer discounts are carried out and the appropriate discount is 
applied based on
– Maintain accurate customer records and adhere to the Data Protection Act when handling this data
Internal Document
Make sure you are using the latest version of this job description which can be found on TPS Hub 02
– Provide timely communication to customer’s on their credit status
– Ensure any customer complaints / disputes are handled professionally and swiftly

Communication
– Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery 
of excellent customer service
– Work with the Sales Manager and others to achieve sales targets and provide a joined up approach 
to sales
– Feedback customer comments to the Sales Manager to continually improve customer experience
– Ensure that customers are aware of their credit situation and if credit escalations are required, follow the 
TPS Guidelines in the Operations Manual

Systems and processes
– Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
– Ensure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts)
– Complete all required documentation accurately and promptly
– Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
– Maintain a clean, tidy and efficient working environment
– Ensure compliance with business standards and processes, financial, legal and ethical guidelines 
(including Warranty)
– Source additional parts from other Centres or outside the TPS network when necessary

Key competencies
– Genuinely TPS
– Customer Experience
– Managing Self
– Operational Effectiveness

Experience and knowledge
– Previous experience in a parts or distribution operation involving regular telephone contact with retail or 
trade customers or experience of selling in a fast paced and/or telesales environment
– Ability to build strong and trusting relationships
– Ability to relate well to others and work as part of a team
– Excellent communication skills and telephone manner
– Good IT skills
– Demonstrates excellent attention to detail and accurate record-keeping

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.