Operations Support Associate

🌎 About Localyze

Welcome to Localyze, where we're reimagining how people move for work. Our mission is to tear down the barriers that limit talent and opportunity. We bring together seamless technology, transparency, and unrivalled service to make this happen. Founded in 2018 by three visionary women who believe in unlocking human potential without borders, Localyze has built a centralised platform that decentralises the world. We empower companies to hire from anywhere and enable individuals to choose where they live and work.

Global working is in our DNA. Our vibrant team, comprised of almost 80 Localitos from 15+ nationalities across 3 continents, fuels our creativity and innovation. With our recent $35m Series B fundraise, we're expanding both our product and our reach! 

If you're passionate about redefining global mobility, pushing boundaries, and making a real impact, Localyze is the place for you. Join our community, shape the future, and rewrite the rules of the global workforce.

🗣️ About The Role

Join our mission to build a world without borders, one seamless relocation at a time. As an Operations Support Associate, your main objective is to make our talents immigration and relocation processes as smooth as possible. You’re not just supporting our team; you’re easing the anxieties of our customers and championing their journey towards a new life.

To succeed, you'll need to be on top of things - exceptional organisational skills, the ability to stay cool under pressure, and the readiness to embrace a challenge. You’ll need to be patient, responsive, and have an empathic people-centric approach. If you're ready to be a part of a team that's breaking down borders and changing lives, we want to hear from you.

🎯 What You’ll Do

• Support our Immigration Experts: Take over back-office tasks, such as preparing documents and booking appointments with great accuracy and attention to detail, ensuring a smooth daily operational workflow.
• Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don’t worry!).
• Liaise with our customers: Act as a secondary point of contact for our talents from all over the world during their relocation process, addressing inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.
• Be on top of things: You’ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.
• Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed.

🌟 What We’re Looking For

You’ll thrive in this role if you have:

• Experience (including working student positions) in support or operations.
• Excellent communication skills in English, with a passion for engaging with people. German language level B2-C1 is required. 
• Knowledge of additional European languages is a big plus!
• A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you’ll be invited to design with us together!
• The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
• Ability to work across different tools (Excel sheets, Slack, to name a few).
• A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
• A natural flair for communication, finding joy in interacting with people.
• A positive attitude in stressful situations, adept at handling multiple requests with patience.
• A preference for working fully remotely in an international and multicultural environment.
• Experience in relocation or global mobility is a bonus!

🦙 What We Offer

At Localyze, we offer:

• No Office, No Borders: Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations!
• Craft Your Workspace: Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours.
• Equity for All: We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan.
• Grow With Purpose: Fuel your growth mindset with an annual learning & development budget. We're invested in your career journey.
• Wellness Boost: Balancing work and life is an art, and we're here to support you. Enjoy a monthly wellness stipend via Juno, plus access to Nilo Health for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions.
• Out of the ‘Virtual’ Office: Enjoy 28 days of paid time off, plus local public holidays, and here's a little extra – an additional celebratory day off just for you!
• Family First: Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments.
• Globetrotter Gatherings: Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?

💙 Diversity & Inclusion @ Localyze

As an equal opportunity employer and advocates of Diversity and Inclusion, we proudly welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. We encourage you to apply even if you don't think you meet all of the criteria above but are still interested in the role and mission. Nobody checks every box, and we're looking for team members who are genuinely excited to join Localyze! 

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