VP of Engagement

Our partner is a marketing agency. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns — they deliver results. Their philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work.

As their exclusive recruitment partner, we manage their full-cycle talent acquisition.

Responsibilities

• Own the global end-to-end retention, reactivation, and lifetime value (LTV) strategies across multiple high-growth verticals, including E-commerce, Fintech, and Gaming.
• Lead, mentor, and inspire a 150+ person lifecycle organization, driving the recruitment, onboarding, and structured management of 80+ upcoming hires.
• Partner deeply with product and engineering teams to align CRM strategy with core platform architecture, automation logic, and cutting-edge AI integrations.
• Manage high-volume, multi-channel campaign execution across international markets, ensuring flawless deliverability, quality, and hyper-localized relevance.
• Define and rigorously hit key performance indicators (KPIs) for churn reduction, ARPU, and engagement quality utilizing advanced user segmentation and personalization models.

Requirements

• 10+ years of dedicated CRM and lifecycle marketing leadership within fast-scaling tech environments (experience in Fintech, E-commerce, Dating, or Gaming is highly preferred).
• Proven track record of managing and scaling large operational teams (50–200+ members) while fostering a transparent culture of high accountability and empathy.
• Deep understanding of CRM technical architecture, data infrastructure, and complex, automated multi-channel user journeys (Email, Push, SMS, and In-app notification systems).
• Demonstrated experience influencing internal CRM product development, data pipeline construction, and engineering roadmaps.
• Exceptional communication skills with absolute fluency in English and a natural ability to successfully navigate and unite a diverse, global workforce.

Benefits

• Highly competitive remuneration package with a structured annual performance and salary review, alongside boundless learning and development opportunities.
• Comprehensive private medical coverage encompassing inpatient, outpatient, dental care, annual check-ups, and dedicated maternity support.
• Corporate sports membership benefits, plus partial financial compensation for English and Portuguese language classes to boost your localization skills.
• Generous time off featuring 24 non-business vacation days per year, 6 fully paid sick days, and a special birthday celebration gift.
• Engaging, high-impact team-building activities and social events hosted throughout the year.