Operations Officer

About the Role

Step into a pivotal role as an Operations Officer for a rapidly scaling E-Money Institution, where you will drive day-to-day operational excellence and support critical payment flows. You will have the exciting opportunity to take initiative on client onboarding, transaction monitoring, and core system management in a highly dynamic environment. If you are passionate about fintech and eager to grow alongside a fast-paced team, this is the perfect opportunity to accelerate your career. Please note: This role is fully onsite at the office in Birkirkara, Malta.

About the Client

Our partner is a fintech and payment services provider based in the EU. Licensed and regulated as an E-Money Institution, they offer consumer wallets and corporate accounts.

As their exclusive recruitment partner, we manage their full-cycle talent acquisition.

What You Will Do

• Steer the client onboarding process, managing preliminary checks on documentation and liaising seamlessly with the Compliance department on vital due diligence.

• Ensure consumer and corporate accounts are accurately configured in the Core System, optimizing products, fee structures, and account information.

• Process daily payments across our Core and third-party systems, maintaining strict accuracy and efficiency.

• Liaise directly with Banking Partners to resolve payment queries, manage transaction issues, and optimize underlying payment flows.

• Monitor daily operational flows and customer transactions, serving as the critical first line of defense in strict alignment with AML and CFT policies.

• Serve as the primary point of contact for client queries, efficiently escalating complex issues internally or to third-party providers when necessary.

• Collaborate closely with Risk and Compliance teams to identify, measure, and effectively mitigate operational risks.

• Execute and control manual transactions on behalf of clients in complete accordance with operational policies.

• Assist the Chief Operating Officer with ad-hoc projects, including drafting operational guidelines and proposing strategic process improvements for cost efficiency.

• Maintain and continuously update the internal Client Knowledgebase to ensure accurate information sharing across the entire team.

What You Bring

• Industry Experience: 1–2 years of hands-on experience in a similar operations role within the financial services or fintech industry.

• Educational Background: A Higher Education Qualification in Finance, Banking, Business, or a closely related field is considered a strong asset.

• Domain Knowledge: A solid, practical understanding of various payment methods, mechanisms, and core AML/CFT processes.

• System Agility: Highly adaptable and capable of mastering diverse financial systems; prior experience with SWIFT messaging is a distinct advantage.

• Communication Mastery: Excellent verbal and written English communication skills, backed by a professional and client-centric approach.

• Team Collaboration: Strong interpersonal skills with the ability to take independent initiative while thriving as part of a collaborative, cross-functional team.

• Professional Integrity: A demonstrated commitment to maintaining the highest ethical standards within a strictly regulated environment.

• Dynamic Resilience: The proven ability to thrive and maintain high accuracy in a fast-paced, rapidly scaling fintech environment.

What's in It for You

• Comprehensive Healthcare: Private Health Insurance (provided after successful completion of the probation period).

• Work-Life Balance: 24 days of paid annual vacation to ensure you have the proper time to rest and recharge.

• Premium Workspace: An attractive, modern office location in Birkirkara equipped with top-tier facilities.

• Catered Perks: Daily breakfasts, Friday team lunches, and a fully stocked kitchen with snacks to keep you fueled throughout the day.

• Vibrant Culture: Regular office events and engaging team-building activities designed to foster collaboration and celebrate shared success.