VIP Account Manager - German Speaking

About the Role

Are you a high-energy, relationship-driven professional fluent in German and English? As a German VIP Account Manager, you will take full ownership of nurturing and retaining our top-tier global clients, designing personalized strategies to maximize their lifetime value. Joining our vibrant team in Warsaw, you will blend premium client care with strategic account growth, unlocking rewarding monthly performance bonuses along the way.

About the Client

Our client is a rapidly growing operational services powerhouse based in Warsaw, Poland. They are widely recognized for creating cutting-edge, end-to-end tech products for high-profile clients across Fintech, iGaming, and Marketing. As their exclusive recruitment partner, Lionhires is proud to manage their full-cycle talent acquisition and help scale this dynamic team.

What You Will Do

• Cultivate and maintain deeply personalized relationships with high-value VIP clients to maximize customer retention and long-term loyalty.
  
  
• Analyze customer behavior and performance metrics to proactively anticipate client needs and deliver bespoke solutions.
  
  
• Evaluate and monitor account activity to determine eligibility for strategic bonus crediting and specialized rewards.
  
  
• Investigate and resolve complex customer inquiries swiftly and professionally, ensuring a premium service experience at every touchpoint.
  
  
• Uphold strict compliance standards, ensuring that all account operations and product activities align with relevant industry regulations.
  
  
• Collaborate across teams to share insights on VIP preferences, contributing directly to the continuous improvement of the product ecosystem.
  
  

What You Bring

• Language Skills: Full professional fluency in both German and English (written and spoken).
  
  
• Core Competencies: Exceptional communication, negotiation, and interpersonal skills with a natural flair for managing high-profile client relationships.
  
  
• Analytical Mindset: A sharp eye for detail and the ability to interpret customer data trends to drive meaningful engagement.
  
  
• Proactive Attitude: A highly motivated, solution-oriented approach with a strong blend of premium customer support and relationship-sales skills.
  
  
• Experience: Prior experience in VIP account management, luxury customer support, or as a Sales Agent is highly advantageous.
  
  
• Shift & Location: Commitment to working full-time on-site in Warsaw, navigating a shift-based schedule (operational hours between 08:00 AM and 02:00 AM; 5 days out of 7, including up to 2 weekends per month).
  
  

What's in It for You

• Financial Rewards: Highly attractive KPI-driven bonus structures.
  
  
• Health & Wellness: Premium medical insurance coverage for you and your partner, plus a dedicated sports package.
  
  
• Work-Life Balance: 20 to 26 days of annual paid vacation, alongside 6 casual sick leave days per year without requiring documentation.
  
  
• Premium Workspace: Access to an exceptional office location with state-of-the-art facilities, fully stocked with standard office snacks.
  
  
• Life Milestones: Company gifts to celebrate your important personal events (birthdays, weddings, and newborns).
  
  
• Growth & Learning: Clear opportunities for professional growth within an expanding international company, backed by a personal education budget.
  
  
• Team Spirit: Monthly team events and social gatherings to foster a friendly, collaborative, and connected workplace culture.
  
  
• Career Advancement: Structured pathways for professional growth, continuous training, and career progression within a rapidly scaling international company.