Onboarding Project Manager

About the Role

Step into a pivotal role as an Onboarding Project Manager, where you will orchestrate the launch and optimization of global payment operations for a rapidly expanding brand portfolio. You will drive the end-to-end delivery of new rollouts and seamless PSP integrations, acting as the vital link between technical, operational, and product teams. If you excel at untangling complex workflows and have a deep passion for the fintech and iGaming sectors, this is your chance to directly influence user experience and operational efficiency on a massive scale.

About the Client

Our partner is a payment gateway provider that operates a massive ecosystem of brands. They simplify complex payments through smart routing technology, real-time monitoring, and SSL/PCI DSS Level 1 security.

As their exclusive recruitment partner, we manage their full-cycle talent acquisition.

What You Will Do

• Manage the timely go-live of new brands, ensuring all required payment methods, PSP approvals, and technical readiness are flawlessly executed.

• Oversee comprehensive new brand launches and seamless migrations to the widget platform, guaranteeing smooth execution and cross-team alignment.

• Facilitate seamless collaboration by acting as the central hub connecting PSP Onboarding, Tech Account Managers, Product, Project, Delivery, QA, and Implementation teams.

• Monitor post-launch brand performance, providing dedicated support to rapidly resolve any production or payment issues.

• Maintain an immaculate and updated inventory of active PSPs, payment methods, currencies, and markets to guarantee absolute compliance and operational transparency.

• Optimize team capacity, delivery schedules, and workflows, continuously identifying and implementing process improvements to drive massive efficiency.

• Report proactively to leadership and stakeholders, tracking approval statuses, identifying potential risks, and providing clear, actionable updates.

What You Bring

• Industry Expertise: Proven experience in project management or delivery management specifically within the Payments, Fintech, or iGaming sectors.

• Domain Knowledge: A robust understanding of complex payment systems, global payment providers, and integration workflows.

• Communication Mastery: Excellent interpersonal and communication skills, with a proven ability to collaborate and bridge gaps across diverse, cross-functional teams.

• Organizational Excellence: Exceptional attention to detail and strong organizational capabilities to keep multifaceted, moving projects on track.

• Agility: The resilience and agility to thrive in a fast-paced environment while effortlessly juggling multiple high-priority projects simultaneously.

What's in It for You

• Global Relocation Support: Comprehensive package to relocate to the vibrant Portugal office, including flights, up to two weeks of hotel accommodation, and full visa support for you and your family.

• Competitive Compensation: Attractive remuneration package complete with an annual performance review.

• Work-Life Balance: 24 working days of annual vacation, plus additional paid sick days, ensuring you have the proper time to rest and recharge.

• Comprehensive Health: Premium global coverage health insurance.

• Continuous Growth: Robust learning and development opportunities, tackling interesting and challenging operational projects.

• Commuter Benefits: Monthly transport compensation of €200 net.

• Lifestyle & Wellness Perks: Partial compensation for tennis lessons, alongside English and Portuguese language classes to help you localize and thrive.

• Vibrant Culture: Regular team-building activities in a collaborative, forward-thinking environment.

You have the opportunity to work in the office in Lisbon.