Customer Support Agent – Croatian/Slovenian Speaking

About the Role

Are you a natural problem-solver who is fluent in Croatian or Slovenian alongside English? We are seeking a proactive and empathetic Customer Support Agent to serve as the frontline ambassador for our rapidly growing software ecosystem in Warsaw. This is your opportunity to leverage your multilingual skills in a fast-paced, high-energy environment where your dedication directly impacts international user satisfaction and brand loyalty.

About the Client

Our client is an international product provider that designs and scales end-to-end digital ecosystems globally. Driven by a high-performance culture and an entrepreneurial mindset, the organization brings together over 1,300 innovative minds across Europe to build, launch, and optimize bleeding-edge software architectures that disrupt traditional market formats.

What You Will Do

• Engage & Resolve: Manage real-time customer communications via live chat and email platforms, providing timely, accurate, and high-quality assistance.

• Cultivate Empathy: Maintain a prompt, supportive, and solution-oriented attitude to deliver an exceptional user experience during every interaction.

• De-escalate Complaints: Actively listen to user grievances, investigate system issues, and efficiently resolve complex complaints to restore client trust.

• Master the Product: Develop an exhaustive, inside-out understanding of the digital product suite to confidently troubleshoot technical issues and answer sophisticated inquiries.

• Drive Satisfaction: Champion consumer success by ensuring all issues are handled with the highest level of professionalism and care.

What You Bring

• Linguistic Fluency: Professional-grade proficiency (both written and verbal) in Croatian or Slovenian, coupled with strong business English.

• Customer Centricity: A proactive, customer-first mindset with a natural aptitude for relationship building, problem-solving, and subtle upselling.

• Communication Mastery: Superb interpersonal, negotiation, and written communication skills with a keen eye for tone and detail.

• Analytical Precision: Strong organizational habits and close attention to detail when navigating internal systems and customer databases.

• Relevant Experience: Previous experience in a customer service, technical support, or contact center role is highly advantageous, though passionate entry-level candidates are welcome.

What's in It for You

• Comprehensive Well-being: Premium medical insurance covering both you and your partner, plus a dedicated sports and wellness package.

• Generous Time Off: Up to 20 or 26 days of annual vacation (based on tenure) along with 6 fully paid, undocumented sick leave days for peace of mind.

• Modern Work Culture: Access to an attractive, well-equipped Warsaw office fully stocked with complimentary snacks, drinks, and top-tier facilities.

• Continuous Growth: Structured career advancement pathways and company-subsidized language courses to support your long-term professional evolution.

• Life Milestones & Fun: Commemorative corporate gifts for birthdays, weddings, and newborns, alongside legendary international corporate parties and team-building events.