Risk Manager

About the Role

Are you an analytical thinker with a passion for uncovering anomalies and preventing financial fraud? As a Risk Operations Specialist, you will act as a vital line of defense for our platform, analyzing complex user transactions, affiliate behaviors, and third-party payment risks. Joining our world-class team in Sofia, you will combine sharp data investigation with exceptional player care to secure a high-velocity global ecosystem.

About the Client

Our client is a rapidly growing operational services powerhouse based in Sofia, widely recognized for fostering an exceptionally warm, collaborative, and friendly company culture. They deliver premium, high-performance solutions—spanning R&D, Customer Support, KYC, Risk, and Anti-Fraud—to high-traffic online businesses globally. As their exclusive recruitment partner, Lionhires is proud to manage their full-cycle talent acquisition and help scale this dynamic team.

What You Will Do

• Liaise directly with players regarding complex, account-related issues, resolving problems efficiently while maintaining an exceptional standard of customer care.

• Analyze customer deposits, behavioral patterns, and account classifications to proactively detect fraud, rectify transaction errors, and mitigate financial risks.

• Audit and review Affiliate account records to uncover and isolate patterns of irregular activity or compliance breaches.

• Propose strategic upgrades to internal tools, operational procedures, and monitoring systems to strengthen fraud prevention frameworks.

• Investigate intricate financial discrepancies across user accounts by conducting deep-dive historical data checks.

• Collaborate with cross-functional internal departments to streamline risk resolutions, share operational insights, and maintain quality control.

• Evaluate risk vectors and potential vulnerabilities linked to third-party payment processors to ensure seamless, secure transaction flows.

What You Bring

• Domain Knowledge: A solid foundational understanding of Risk, KYC, AML frameworks, or the broader financial services industry.

• Analytical Prowess: Strong logical reasoning skills with a structured, data-driven approach to dissecting complex issues.

• Decision-Making: Confident problem-solving abilities and the capacity to make sound risk judgements under tight deadlines in a fast-paced environment.

• Communication: Excellent interpersonal and communication skills, with a proven ability to deliver constructive feedback effectively.

• Technical Literacy: High proficiency with Microsoft Office tools and a strong comfort level learning advanced internal database systems.

• Leadership & Collaboration: A natural team-player mentality with a proven aptitude for guiding, influencing, and supporting colleagues.

• Drive: High self-motivation, adaptability, and a proactive attitude toward continuous professional improvement.

What's in It for You

• Health & Wellness: Medical and dental coverage, paired with a 70% company-subsidized sports card (Multisport and/or CoolFit) and relaxing in-office massages.

• Compensation & Perks: Competitive base salary, a performance-driven bonus scheme, and monthly food vouchers (102 EUR).

• Breakfast & Office Location: Complimentary breakfast to start your day right, hosted in our convenient and easily accessible office.

• Rest & Recharge: Up to 25 days of paid annual vacation alongside 6 undocumented sick leaves, giving you plenty of time to unplug and unwind.

• Life Milestones: Company gifts to celebrate your important personal events (birthdays, weddings, and newborns).

• Growth & Learning: Clear opportunities for professional growth within an expanding international company, backed by a personal education budget.

• Team Spirit: Monthly team events and social gatherings to foster a friendly, collaborative, and connected workplace culture.

• Career Advancement: Structured pathways for professional growth, continuous training, and career progression within a rapidly scaling international company.