Customer Support Agent - Slovenian Speaking (Night Shift)

About the Role

Are you a fluent Slovenian speaker looking to launch a dynamic career in the rapidly growing world of global operational services? This entry-level position allows you to make a direct impact on premium international products by providing high-quality customer support via Live Chat and email. Working on a flexible and predictable night shift schedule (3 days on, 3 days off), you will join a welcoming team in Sofia while unlocking outstanding monthly performance bonuses of up to 50% of your gross salary.

About the Client

Our client is a rapidly growing operational services powerhouse based in Sofia, widely recognized for fostering an exceptionally warm, collaborative, and friendly company culture. They deliver premium, high-performance solutions—spanning R&D, Customer Support, KYC, Risk, and Anti-Fraud—to high-traffic online businesses globally. As their exclusive recruitment partner, Lionhires is proud to manage their full-cycle talent acquisition and help scale this dynamic team.

What You Will Do

• Provide premium support to customers in both Slovenian and English via real-time Live Chats and email.

• Identify and analyze client needs, proactively proposing helpful, efficient solutions to ensure a smooth user experience.

• Process data and account requests with a strict attention to detail and high content accuracy.

• Maintain a customer-centric focus, consistently exceeding user expectations and driving overall customer satisfaction.

• Collaborate closely with internal team members to help optimize, refine, and establish necessary operational processes.

What You Bring

• Language Skills: Professional-level fluency in Slovenian and English (both written and spoken).

• Communication Style: Strong interpersonal, communication, and negotiation skills, with a natural ability to connect with people.

• Mindset: A proactive, goal-oriented individual with a positive attitude and strong problem-solving capabilities.

• Attention to Detail: Exceptional precision when reviewing, updating, and handling customer accounts and interactions.

• Experience Level: This is an entry-level position—while previous experience in customer support or sales is an advantage, it is not required. Complete training is provided!

• Shift & Location: Availability to work full-time on-site in Sofia, Bulgaria, on a Night Shift pattern (3 days on, 3 days off) from 23:00 PM to 09:00 AM.

What's in It for You

• Health & Wellness: Medical and dental coverage, paired with a 70% company-subsidized sports card (Multisport and/or CoolFit) and relaxing in-office massages.

• Compensation & Perks: Competitive base salary, a performance-driven bonus scheme, and monthly food vouchers (102 EUR).

• Breakfast & Office Location: Complimentary breakfast to start your day right, hosted in our convenient and easily accessible office.

• Rest & Recharge: Up to 25 days of paid annual vacation alongside 6 undocumented sick leaves, giving you plenty of time to unplug and unwind.

• Life Milestones: Company gifts to celebrate your important personal events (birthdays, weddings, and newborns).

• Growth & Learning: Clear opportunities for professional growth within an expanding international company, backed by a personal education budget.

• Team Spirit: Monthly team events and social gatherings to foster a friendly, collaborative, and connected workplace culture.

• Career Advancement: Structured pathways for professional growth, continuous training, and career progression within a rapidly scaling international company.