Customer Support Agent - Croatian Speaking (Night Shift)

About the Role

Are you a fluent Croatian speaker looking to launch your career in the fast-paced world of global operational services? This entry-level opportunity allows you to make a direct impact on our international products by providing top-tier support via Live Chat and email. Working a unique and flexible night shift rotation (3 days on, 3 days off), you will enjoy an industry-leading benefits package alongside massive monthly performance bonuses reaching up to 50% of your gross salary.

About the Client

Our client is a rapidly growing operational services powerhouse based in Sofia, widely recognized for fostering an exceptionally warm, collaborative, and friendly company culture. They deliver premium, high-performance solutions—spanning R&D, Customer Support, KYC, Risk, and Anti-Fraud—to high-traffic online businesses globally. As their exclusive recruitment partner, Lionhires is proud to manage their full-cycle talent acquisition and help scale this dynamic team.

What You Will Do

• Deliver exceptional support to users in both Croatian and English via Live Chat and email channels, ensuring swift and high-quality resolutions.

• Identify and evaluate unique customer needs, proactively proposing tailored solutions that drive satisfaction and brand loyalty.

• Process account interactions and data with a meticulous attention to detail and content accuracy.

• Maintain a customer-centric focus, consistently exceeding user expectations and upholding premium service standards during the night shift.

• Collaborate closely with internal teams and cross-functional departments to help refine, optimize, and establish vital operational processes.

What You Bring

• Language Skills: Full professional proficiency (both written and spoken) in Croatian and English.

• Communication Style: Strong verbal and written communication skills, with a natural ability to empathize, negotiate, and connect with people.

• Mindset: A proactive, goal-oriented individual with great problem-solving abilities and a strong drive to help others.

• Attention to Detail: High accuracy and a keen eye for detail when managing user requests and documentation.

• Experience Level: This is an entry-level position—prior experience in customer support or sales is a plus, but little to no experience is required as comprehensive training is provided!

• Shift & Location: Availability to work on-site in Sofia, Bulgaria, on a Night Shift pattern (3 days work, 3 days off) from 23:00 PM to 09:00 AM.

What's in It for You

• Health & Wellness: Medical and dental coverage, paired with a 70% company-subsidized sports card (Multisport and/or CoolFit) and relaxing in-office massages.

• Compensation & Perks: Competitive base salary, a performance-driven bonus scheme, and monthly food vouchers (102 EUR).

• Breakfast & Office Location: Complimentary breakfast to start your day right, hosted in our convenient and easily accessible office.

• Rest & Recharge: Up to 25 days of paid annual vacation alongside 6 undocumented sick leaves, giving you plenty of time to unplug and unwind.

• Life Milestones: Company gifts to celebrate your important personal events (birthdays, weddings, and newborns).

• Growth & Learning: Clear opportunities for professional growth within an expanding international company, backed by a personal education budget.

• Team Spirit: Monthly team events and social gatherings to foster a friendly, collaborative, and connected workplace culture.

• Career Advancement: Structured pathways for professional growth, continuous training, and career progression within a rapidly scaling international company.