VIP Customer Support Representative (Warsaw)

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;

• Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;

• Help users with account-related tasks like registration and updating account information;

• Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;

• Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;

• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

• Assist with issues related to deposits, withdrawals, and other payments;

• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Experience you’ll need to bring:

• 1 + years of experience in customer support/call center (preferably in the field of iGaming and/or VIP customer support);

• English proficiency at an Upper-Intermediate level or higher;

• Proficient knowledge of customer service, and standard practices and procedures;

• Knowledge of sales principles and methods;

• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills;

• Attention to detail;

• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.