VIP Brand Team Lead

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Design and lead the strategic vision for VIP hospitality across multiple regions, ensuring alignment with brand positioning, business objectives, and user retention goals;

• Develop and execute a comprehensive hospitality program tailored for VIP users, including gifting, travel experiences, luxury events;

• Co-own the roadmap for VIP experience development, based on customer segmentation, behavioral data, and market trends;

• Work closely with VIP Managers and CRM teams to identify eligible VIP clients for hospitality offerings, ensuring experiences align with brand values, legal regulations, and responsible gambling policies;

• Plan VIP events - events calendar, budgeting, vendor negotiations, and partner relations;

• Build and maintain relationships with hospitality, luxury goods, and service providers; negotiate preferential rates and premium services for VIP clientele; ensure high-quality delivery from third-party providers;

• Drive innovation in VIP engagement, identifying new formats and concepts that create an emotional connection to the brand and long-term loyalty;

• Manage and mentor a small team of brand managers and event specialists; provide leadership in project planning, task delegation, and performance monitoring; collaborate with internal departments: VIP CRM,  Marketing, Legal, Risk;

• Manage hospitality budgets and report on ROI for all VIP experiences; monitor spending, cost-effectiveness, and value generation; provide regular reports to management with clear KPIs and performance tracking;

• Analyze data, feedback, and market insights to refine and optimize hospitality offerings; identify trends and implement continuous improvement processes to enhance satisfaction and retention.

We need your professional experience: 

• Minimum 3 years of experience in VIP hospitality, luxury customer service, or event management (preferably in iGaming, or luxury sectors);

• Proven experience managing high-profile clientele and delivering exceptional service;

• Strong project management and multitasking skills;

• Budget management and vendor negotiation experience;

• Excellent communication and interpersonal skills with a service-oriented mindset;

• High attention to detail and organizational abilities;

• Understanding of gambling industry dynamics, VIP customer behavior, and loyalty principles;

• Sensitivity to cultural differences in international VIP client management.   

We appreciate if you have those personal features:

• Discretion, confidentiality, and professionalism;

• High level of cultural awareness;

• Client-first mindset with ability to anticipate VIP needs;

• Strong problem-solving and crisis management skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company's policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program);

• Free lunches at the office.