Payments Operations Manager

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets’ expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Monitor daily, weekly, monthly billing KPIs related to the market (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, processing time, payments distribution, etc.);

• Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;

• Investigate anomalies in processing, key metrics, and technical changes on the partner and product sides, working on improving key metrics;

• Interact with marketing, CRM, customer support, and other departments and handling their requests;

• Document changes on the cashier including buttons order, providers distribution, on/off, payment flows, payment providers changes, etc;

• Dive into current payment flows, methods, provider’s back-office, existing monitoring, analysis, and back-office tools;

• Announce of critical changes in cashier of the relevant teams;

• Perform own cashier payments test and together with locals;

• Prepare and present data/analysis at meetings.

We need your professional experience:

• 3+ years as a billing specialist/billing analyst (online payments);

• Confident in dealing with numbers and processing of financial/transactional information;

• Good Excel and other MS Office software user;

• Understanding of online payments funnels and flows;

• Experience in written communication with foreign customers or partners;

• Basic understanding of payment and transactional systems and services;

• Experience with Tableau, Grafana, and logs is a plus.

We appreciate if you have those personal features:

• Attention to detail;

• High level of communication skills;

• Good team player skills;

• Multitasking, quick tasks execution;

• Persistence, resourcefulness.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance & financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• OKR-based bonus system;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Personal development plan;

• Corporate events and team-building activities;

• Free lunches at the office.