Payments Operations Specialist

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Growe welcomes those who are excited to:

• Make sure that payment methods work properly, issues with payments are escalated to respective providers and\or teams, handles customer support, marketing, and other teams' requests related to processing;
• Daily, weekly, and monthly monitor of billing KPIs related to the market in the area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.);
• Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;
• Make documentation of changes on the cashier, including buttons order, providers distribution, payment flows, etc.;
• Understand current payment flows, methods, provider's back office, existing monitoring, analysis, and back office tools;
• Announce critical changes in the cashier of the relevant teams;
• Perform own cashier payments test and together with locals;
• Investigate and analyze drops, anomalies, and individual deposit/withdrawal delays/fails with the assistance of analysts or other teams when required;
• Quality control of cashier readiness to launch traffic;
• Supervise different payment operations processes (manual withdrawals, etc.) performed by other teams;
• Plan distribution of payments across different providers and methods;
• Improve payment KPIs by changing the order of payment methods, distribution percent, look of payment button, etc.

We need your professional experience:

• 3+ years as a billing specialist (online payments);
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, and flows;
• Experience in written and oral communication with foreign customers or partners;
• Good understanding of payment and transactional systems and services;
• Ability to make decisions on payment distribution, disabling/enabling methods independently;
• English at the upper intermediate level.

We appreciate if you have those personal features:

• Attention to details;
• Excellent collaboration skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Tax coverage;
• Medical insurance
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows visiting paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities.