Customer Support Supervisor

At Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets’ expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Oversee daily operations, ensuring agent productivity and adherence to schedules;

• Work with agents to provide real-time support and constructive feedback on performance;

• Lead team meetings to share updates and reinforce training objectives;

• Address escalated customer issues and manage emergency ticket handling when required;

• Monitor customer interactions to maintain compliance with quality standards;

• Track performance metrics, such as response and resolution times, to ensure efficiency;

• Collaborate with other teams on projects aimed at improving support operations;

• Manage project timelines, deliverables, and outcomes to support organizational goals;

• Provide regular updates to senior management on support operations and project progress.

We need your professional experience:

• Proven experience in a leadership role within the gambling or customer support industry;

• Strong leadership and team management skills;

• Proficiency in customer support tools and technology;

• Analytical skills for data-driven strategic planning;

• Knowledge of industry regulations and best practices.

We appreciate if you have those personal features:

• Strong organizational and prioritization skills to meet deadlines;

• Excellent communication and interpersonal abilities;

• Ability to work effectively in a fast-paced environment and handle pressure;

• A collaborative mindset with excellent team-player abilities;

• Proactive problem-solving skills to address complex issues promptly.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;

• Benefit Cafeteria (compensation for the gym/psychological service & etc.);

• 100% paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• OKR-based bonus system;

• Personal development plan;

• Corporate events and team-building activities.