Customer Support Team Lead

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets’ expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Oversee daily operations, and provide strategic support, ensuring agent productivity and adherence to schedules;

• Inspire and motivate the support team by providing real-time support and feedback enabling departmental growth;

• Conduct regular team meetings for updates and promote training and development of supervisors and agents;

• Be ready to support complex issues and escalated complaints, handling ticket processes in emergencies;

• Proactively review customer interactions to maintain compliance with quality standards;

• Continuously review and track key performance indicators (KPIs) such as response and resolution times;

• Be creative in a dynamic work environment, by leading or participating in projects to improve & enhance support operations;

• Manage project timelines and deliverables, reporting on project progress and outcomes to senior management.

We need your professional experience:

• At least 2+ years in a leadership role within the customer support industry;

• Proven ability to develop, inspire, and train team members;

• Analytical skills for data-driven strategic planning;

• Experience working with culturally diverse teams;

• Experience in the iGaming industry will be a plus;

• Upper-Intermediate level of English.

We appreciate if you have those personal features:

• Excellent verbal and written communication skills;

• Strong organizational and decision-making abilities;

• Ability to thrive in a fast-paced environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance); 

• OKR-based bonus system;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.; 

• Personal development plan;

• Corporate events and team-building activities;

• Free lunches at the office.