VIP Account Manager

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Manage and build strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;

• Act as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;

• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;

• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;

• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;

• Collaborate with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;

• Ensure all interactions with VIP customers comply with gaming regulations and company policies;

• Track and maintain KPIs monthly and quarterly to ensure consistent personal and departmental performance.

We need your professional experience:

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry, would be preferred;

• Understanding of iGaming Industry KPI metrics and terminology;

• Analytical mindset with the ability to interpret data and trends;

• Proficiency in using customer relationship management (CRM) software, communication software and other related tools;

• Regulatory compliance knowledge would be a plus as we work with sensitive information.

We appreciate if you have those personal features:

• Excellent negotiation skills;

• Excellent communication and interpersonal skills;

• Customer-centric mindset.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance); 

• OKR-based bonus system;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.; 

• Personal development plan;

• Corporate events and team-building activities;

• Free lunches at the office.