Customer Support Representative

At Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets’ expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

• Collaborate with other colleagues to improve customer service;

• Identify customer's needs, clarify information, research every issue and provide solutions.

We need your professional experience:

• Intermediate level of English;

• Native speaker of Spanish;

• Previous experience with customer support is not mandatory but will be considered a plus.

We appreciate if you have those personal features:

• Excellent organizational skills and ability to prioritize in order to meet deadlines;

• Ability to work in a fast-paced environment and under pressure;

• Excellent team player skills with strong communication skills;

• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; 

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;

• 100% paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• OKR-based bonus system;

• Personal development plan;

• Corporate events and team-building activities.