Strategic Account Director/Account Manager, EMEA

ABOUT TALON.ONE:

 

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.

Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT THE ROLE:

We are looking for a strategic and consultative Strategic Account Director to join our Global Account Management Team in EMEA. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts.

 

ABOUT THE TEAM:

The Global Account Management team is a key driver of Talon.One’s international growth, focused exclusively on the retention and commercial expansion of our most strategic global enterprise customers. Led by our Director of Strategic Account Management, the team currently consists of three experienced Strategic Account Directors, each responsible for managing and growing a defined portfolio of top-tier clients.

We act as internal champions for our clients, building deep, influential relationships with senior stakeholders and collaborating cross-functionally with Customer Success, Sales, Product, and Engineering to deliver a seamless customer experience. Our mission is to ensure every strategic account maximizes the value of Talon.One’s platform—delivering measurable business results and building long-lasting partnerships.

This is a remote role; however, you must be located within commuting distance of London. This role also requires travel, estimated at 25–40% of the time to meet key clients in-region.

 

ONCE YOU ARE HERE YOU WILL:

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units).
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders.
• Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution.
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value.
• Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture.
• Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets.
• Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops.

 

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 10+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
• Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies.
• Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal).
• Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships.
• Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability.
• Background in e-commerce or B2C marketing tech is a plus.
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude.
• Excellent communication and presentation skills - both written and verbal.
• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.

 

• £850 annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• £250 home office setup budget, a £40 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions 
• Group Medical Insurance with BUPA for you and your dependents
• Access to additional health, wellness, and wellbeing platforms through Unum’s Help@Hand, Lifeworks and nilo.health
• We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee)