Technical Writer

ABOUT TALON.ONE:

 

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT THE ROLE:

The Documentation Team supports the development teams and follows the Agile methodology to deliver high-level documentation for our software.

Your primary mission is to contribute to and help maintain the end-user, developer, and API documentation and UX copy. You will write new content to keep up with the product's evolution and optimize existing content to make it more readable and efficient to maintain. You will also be able to shape how we manage technical documentation in the company.

We’re seeking a professional based in Berlin.

 

ONCE YOU ARE HERE YOU WILL:

• Work with various teams to document newly released product features and address product documentation gaps.
• Write API documentation using OpenAPI Specification (OAS) and developer documentation using Markdown and Docusaurus.
• Provide support to Product Designers with UX copy.
• Review content created by other technical writers, and have them review your content.

 

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Superb writing skills in English.
• Previous experience in a technical writer role for at least 2+ years.
• Well-rounded experience writing customer-facing documentation. Developer and API documentation are a plus.
• Excellent understanding of some technical writing approaches, such as minimalism, docs-as-code, topic-oriented writing, and user-centric thinking.
• Familiarity or professional experience with our tool stack or similar, for example, Github, Visual Studio Code, Docusaurus, Redocly, Postman, and Figma.
• Write with empathy and demonstrate proactivity in anticipating end-user questions.

 

• 90+ team of engineers, product managers, and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• BVG public transport ticket and welcome your furry friend to our dog-friendly Berlin office!