Back to jobs
New

Head of Technical Account Manager

Denver

ABOUT TALON.ONE:

 

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT THE ROLE:

We are looking for an experienced and strategic Head of Technical Account Management to lead our global team and drive excellence in client onboarding and platform integration for Talon.One. This leadership role is pivotal in shaping our Technical Account Management function and ensuring our customers maximize value. 

 

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is distributed across EMEA, US, and APAC, dedicated to ensuring seamless client onboarding and flawless platform integration for Talon.One. We thrive on resolving client challenges daily, working in close collaboration with Customer Success Managers and development teams to act as expert consultants. Reporting to the Post-Sales Lead, you will lead this global team, fostering a culture of mutual support and deep problem-solving.

What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston. 

 

ONCE YOU ARE HERE YOU WILL:

  • Lead, coach, and develop the global Technical Account Management team, including regional leads across AMER, EMEA, and APAC
  • Define, implement, and report on the Technical Account Management strategy and key performance indicators (e.g., time-to-value, customer satisfaction, escalations)
  • Drive scalability and optimize Technical Account Management processes, tools, and documentation to enhance team efficiency and consistency
  • Serve as the ultimate technical escalation point for critical customer issues, working with your team and internal resources to ensure timely and effective resolution
  • Develop and implement programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
  • Champion customer retention and identify growth opportunities by consistently demonstrating the technical value and stability of Talon.One
  • Act as a key technical advocate for customers, gathering and translating complex feedback to Product and Engineering teams to influence the product roadmap
  • Build and maintain deep strategic relationships with key customers and collaborate closely with other Post-Sales functions within Talon.One

 

WHAT WE NEED YOU TO BRING TO THE TABLE:

  • 10+ years of experience in client-facing technical roles, including 5+ years leading and scaling distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environments
  • A solid technical foundation, backed by a Bachelor's or Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline
  • Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
  • Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
  • Outstanding analytical and troubleshooting skills, with a data-driven approach to solving complex technical issues and identifying root causes and trends
  • A collaborative mindset with the ability to work cross-functionally with internal teams — including Marketing, Development, and Sales — as well as external stakeholders at all levels
  • Skilled in translating complex technical concepts into clear, concise communication tailored to both technical and executive audiences
  • Strong interpersonal skills and emotional intelligence, allowing you to navigate change, foster trust, and drive success for both your team and your customers

 

WHAT'S IN IT FOR YOU:
  • $1,200 annual learning budget and full LinkedIn Learning access
  • Manage your own time off with our flexible PTO policy
  • $350 home office setup budget, a $50 monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide!
  • WeWork On-Demand access for flexible workspace solutions 
  • Mental health support with nilo.health
  • Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
  • Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
  • We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The estimated total compensation for this role is $110,000 - $175,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Add a link to your LinkedIn profile.

Select...

Your gross annual OTE expectations.

Select...
Select...
Which of the following have you worked with extensively? (Select all that apply) *
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LinkedIn’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.