Principal Solutions Engineer - Post-Sales, EMEA
ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT THE ROLE:
As our first Principal Solutions Engineer at Talon.One in EMEA, you will be leading enterprise-level API integrations.
This newly created role focuses exclusively on delivering these complex integrations, which often span over a year due to their complexity.
You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success.
While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the US & EMEA Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.
This role also requires occasional travel, estimated at 10%-20% of the time.
ONCE YOU ARE HERE YOU WILL:
- Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
- Lead the design, development, and implementation of large-scale API integrations, ensuring alignment with customer goals, platform capabilities, and industry best practices
- Collaborate with implementation partners and system integrators (SIs) to ensure solution architectures are technically sound and in the customer’s best interest
- Drive project planning for enterprise-level integrations, including scope definition, resource allocation, timeline management, and stakeholder coordination
- Analyze, troubleshoot, and optimize API integrations, ensuring performance, scalability, and long-term maintainability post-launch, using tools like Postman, Swagger, and API gateways
- Evaluate integration outcomes and partner performance, delivering actionable insights for internal teams and future engagement strategies
- Mentor Technical Account Managers on API architecture, integration tooling, and project execution, enhancing team-wide technical depth
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 5+ years in a technical consulting, solutions architecture, or developer/contractor role, ideally with direct experience integrating API-driven SaaS platforms for enterprise clients
- Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
- Proven ability to lead complex technical projects, managing multiple stakeholders, risks, and deliverables in a structured, detail-oriented way
- Strong architectural understanding of modern cloud platforms (AWS, Azure, or GCP) and scalable SaaS systems
- Experience with Commerce Stacks, Consumer Data Platforms, and Consumer Engagement Platforms is a big plus
- Experience in Retail, CPG, Travel, Telco, or Delivery Services is beneficial
- Excellent communication skills, with the ability to explain complex technical topics clearly to both technical and non-technical audiences
- A collaborative, mentor-first mindset, with a passion for growing team capability and improving processes based on real-world integration challenges
- Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
- Learning budget and LinkedIn Learning
- 30 vacation days
- Remote-work abroad up to 90 days
- In-house German language courses
- Discounted Urban Sports Club membership and BVG ticket
- Work-Dog-Balance, your best friend is more than welcome!
- Mental health support with Nilo.health
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