Post Sales Director, APAC

ABOUT TALON.ONE:

 

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

 

ABOUT TALON.ONE:

 

Talon.One is the leader in the incentives space, enabling brands to create data-driven, personalized loyalty programs and promotions that drive customer engagement and business growth. Our platform empowers enterprises to better distribute incentives and maximize the ROI of their promotional strategies.

The 10 member APAC team operates across Australia, Singapore, and India, working with some of the region’s largest banks, omnichannel retailers, and telcos.

This is a remote role; however, you must be located in Singapore.

 

ABOUT THE ROLE:

 

We are seeking an experienced and dynamic Regional Director, Customer Growth, to lead our post-sales Customer Success and Technical Account Management teams across APAC & the Middle East. This strategic leadership role will focus on ensuring customers maximize the business impact of their loyalty programs and promotions, driving retention, and expanding revenue opportunities. You will work closely with Sales, Partnerships, and Product teams to optimize incentive strategies, demonstrate ROI, and grow customer investment in Talon.One.

 

ONCE YOU ARE HERE YOU WILL:

 

• Lead and mentor a team of CSMs and TAMs to ensure customer success and growth.
• Oversee the post-sales journey, ensuring smooth onboarding, adoption, and value realization.
• Use data-driven insights to demonstrate ROI and optimize loyalty and promotions strategies.
• Develop frameworks for measuring promotion effectiveness, including A/B testing and benchmarking.
• Conduct executive business reviews (QBRs) to track performance and identify growth opportunities.
• Collaborate with customer teams to enhance campaign strategies and engagement tactics.
• Drive upsell, cross-sell, and renewal opportunities with Sales and Partnerships teams.
• Establish Talon.One as a trusted advisor in loyalty, promotions, and incentives.
• Represent Talon.One at industry events and customer workshops to drive thought leadership.
• Support customers in leveraging Talon.One’s integration ecosystem for enhanced automation and personalization.

 

WHAT WE NEED YOU TO BRING TO THE TABLE:

 

• 8+ years in Customer Success, Account Management, or Post-Sales leadership in SaaS, MarTech, or Loyalty.
• 3+ years of people management experience with diverse, distributed teams.
• Proven ability to demonstrate ROI and drive business growth through promotions and loyalty strategies.
• Strong commercial mindset with experience in renewals, upsells, and expansions.
• Expertise in customer lifecycle management, including onboarding, adoption, and retention.
• Experience working with banks, retailers, fintechs, and marketplaces in digital engagement.
• Exceptional stakeholder management skills, engaging CMOs, CDOs, and loyalty teams.
• Strong communication, presentation, and data-driven decision-making skills.
• Technical acumen to understand APIs, integrations, and dependencies to support TAMs and customers.
• Fluency in English; additional APAC or Middle Eastern language proficiency (Mandarin, Japanese, Korean, Arabic) is a plus.
• Willingness to travel within the APAC & Middle East regions as needed.

 

• Join the leader in the incentives space, working with top-tier brands across APAC & the Middle East.
• Help transform how businesses optimize promotions and loyalty investments.
• Work at the intersection of data, marketing, and customer experience in a high-growth environment.
• Enjoy a flexible and remote-friendly work environment with strong career growth opportunities.
• 30 vacation days
• Remote-work abroad up to 90 days
• Country-specific life insurance, disability benefits, and retirement/pension programs