Customer Success Specialist - Portuguese

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As a Customer Success Specialist, you'll play a pivotal role in our mission to help hoteliers optimize their direct booking strategies. You'll be responsible for onboarding, managing, nurturing and growing relationships with our existing clients, ensuring they receive the highest value from our solutions. As a trusted partner, you’ll use data-driven insights and proactive support to empower clients, driving their success and fostering long-term, meaningful partnerships.

Where you will have impact

• Manage the entire client lifecycle, from seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Leverage hotel performance data to provide actionable insights, empowering clients to make informed, data-driven decisions that optimize their direct bookings.
• Collaborate closely with internal teams, including Sales, Product, Marketing and Technical teams to ensure a smooth and positive experience at every stage of the client journey.
• Act as the voice of the customer, gathering valuable feedback and collaborating with product and technical teams to foster continuous improvement and innovation.
• Identify and capitalize on upsell opportunities within your client portfolio, maximizing value and driving sustained revenue growth.
• Contribute actively to team meetings, sharing best practices and collaborating to enhance the collective success of the team.
• Excel in a fast-paced environment, effectively managing multiple client accounts with agility, efficiency, and a solutions-oriented mindset.

About our team

Our Customer Success team is made up of collaborative, strategically-minded experts with experience and passion for the tech and travel industries, and mainly focusing on The Hotels Network Products. We’re united by one common goal: boosting our clients' direct channel performance across key metrics such as revenue, conversion, bookings, reducing OTA dependency, among others. As trusted strategic consultants, we combine deep industry knowledge with a passion for innovative technology to deliver meaningful results. Our solutions and guidance are always backed by data-driven insights. Above all, every win for our clients is a win for us – we celebrate their success as if it were our own, working together to build lasting, impactful partnerships.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• 2-3 years of direct experience in Account Management, Client Success, or similar client-facing roles within the travel or hospitality SaaS industry, with a proven track record of managing client relationships and identifying upsell opportunities with hotels.
• Previous experience working with hospitality software or in a B2B hospitality SaaS environment is 100% required.
• Native or advanced professional fluency in Portuguese, English, and Spanish is mandatory.
• A customer-obsessed mindset with a proactive approach to delivering tailored solutions and helping clients achieve their goals, while fostering successful long-term relationships.
• Strong communication and problem-solving skills, with the ability to build rapport easily and engage clients in consultative conversations.
• Comfortable analyzing data and leveraging technology to deliver actionable insights and improve client outcomes.
• Adaptable and resourceful, comfortable with evolving processes and taking on new challenges in a fast-paced work environment.
• A genuine passion for the travel technology industry, with an eagerness to help hoteliers optimize their business and grow their direct bookings.
• An interest in leveraging AI tools for efficiency, such as drafting emails, summarizing data, automating workflows and generating insights that support more effective decision-making is a plus.
• Legal right to work in Spain.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid