Enterprise Strategic Account Director - EMEA

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As an Enterprise Strategic Account Director at Lighthouse, you will be responsible for managing and growing relationships with some of the top 10 global enterprise accounts in the online travel industry. These are high-value, strategic partnerships where we aim to deliver exceptional value, drive revenue growth, and establish Lighthouse as a long-term, trusted advisor.

In this role, you’ll engage with stakeholders at all levels of the organization, from technical points of contact to VP and C-level executives building deep, consultative relationships across the account, drive new opportunities and execution on current projects.,  You’ll provide white-glove account management, going above and beyond to ensure an outstanding client experience. You’ll proactively analyse client data and market data to uncover new opportunities, introduce innovative ideas, and drive business impact through Lighthouse’s products and insights. Your ability to understand the broader travel and technology ecosystem will be key in identifying growth opportunities, expanding account value, and strengthening strategic alignment with our most important partners.

The perfect candidate is a champion in growing the accounts and ensuring the highest renewal rate, revenue growth and data sharing agreements. Pursue a growing account footprint and penetration the driving force for an experienced Enterprise Strategic Account Director at Lighthouse.

This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, customer high value relationships and next-level industry and product knowledge. If you are solutions-focused, data expert, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!

Where you will have impact

• Drive customer retention, growth and strategic relationships with the largest Travel/Hospitality online entities.
• Expand account footprint and penetration through strategic account planning and project management.
• Conduct Quarterly Business Reviews (QBRs) for major accounts and Health Checks for smaller clients.
• Regularly train customers and update them on new features.
• Run data analysis workshop with the customer to identify new opportunities for new projects and data
• Work closely with Business Development, sales and product Managers to optimise and strengthen strategies for large accounts.
• Proactively interface with various teams to address customer issues.
• Identify growth opportunities within territories, enhancing revenue from existing accounts.
• Maintain frequent communication with clients, including feedback calls and account reviews.
• Accurately log and update customer interactions in Salesforce.

Who you are

• Minimum 5 years experience in a combination of Account management, project manager, Data analyst, and/or sales or providing services 
• In depth understanding of the online hospitality  industry landscape.
• Strong ability to communicate effectively solution architects, data team and C-Level executives.
• Skilled in multitasking, pressure handling, and achieving both client and company financial objectives.
• Excellent analytical, problem-solving skills and troubleshooting skills.
• strong overall business and people skills, including presentation and sales skills.
• Self-motivated, goal-oriented, think and act collaboratively.
• Proficiency in Data analytics tools, but also Excel, MS Word, PowerPoint, Salesforce; knowledge.
• Proficiency in English, any other language is a plus.

About our team

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Travel to customers and building relationships with the top online entities in the travel industry
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.