Solutions Lead - Independent Hotels (IC Role)

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

We are expanding and seeking an Independent Hotel guru with customer facing experience in SaaS and a passion for growth. The ideal candidate will be based out of one of our offices in London, Ghent, Brussels, Brugge, Madrid or Barcelona, though remote candidates across UK, Belgium and Spain may be considered depending on experience.

What you'll do:

At Lighthouse, Independent Hotels are a critical customer segment with incredible growth potential. We are looking for a passionate Solutions Lead to join our Go-To-Market Strategy department and be responsible for driving the commercial success of new and existing products, including product enhancements, tailored for this specific market segment and customer type.

The ideal candidate for this role will constantly strategize the best ways to drive our suite of products to cater to this market segment. It is a Global role that will support all sales regions. They will be responsible for supporting multiple aspects of preparing our sales team members to successfully execute our GTM strategy. 

Where you will have impact:

• Develop and execute playbooks and commercial action plans for the launch of new products and product enhancements tailored for this market segment and/or customer type
• Ensure playbooks are up-to-date, dynamic and evolving through content creation and ongoing product motion preparedness as new features are released
• Work closely with product and marketing teams to ensure our products are positioned as a platform and tailored to the needs of this customer type
• Work closely with product and sales operations teams to ideate and create excellent product bundles or platforms for this customer segment
• Collaborate with sales teams to identify and grow opportunities within different regions and accounts to increase revenue and market share
• Collaborate with Independent Sales teams to execute GTM plans for increasing penetration of the right products and solutions into key markets
• Establish KPIs for designated bundle solutions or platforms to enable sales teams to exceed product sales targets
• Provide training and support to sales teams related to new playbooks (or playbook updates) or new product features and benefits to ensure they are equipped to successfully execute our GTM strategy
• Develop and maintain a deep understanding of the market segment and customer needs to inform product development and sales strategies
• Work with revenue operations and data analytics teams to capture data and distill it into business insights for assessing ongoing commercial performance
• Provide commercial progress updates to the organization for designated market segments, products and bundle solutions
• Ensure timely resolution of queries from the the sales team on our internal communication platform
• Work with the product team to establish benchmarks and KPIs across product usage to create indicators of success and areas of opportunity
• Collaborate with the marketing team to develop appropriate customer win stories and case studies related to designated products to be leveraged in buyer and customer pitches and playbooks
• Find opportunities to improve tools and simplify the sales motion for designated products

Requirements for the role: 

• Persistent self-starter with a passion for growth and an insatiable desire to make progress and help others 
• Strategic mindset focused on delivering the right solutions to the right customer
• Intricate understanding of Independent Hotel segment within the Hospitality industry 
• Strong understanding of systems, tools and products used by Hotels in this segment
• Some previous experience in high volume, transactional sales (preferably in Hospitality)
• Flexible mindset and ability to work in a fast-paced, dynamic environment
• Driven by growth and commercial success that aligns with our company mission
• Some previous experience in sales enablement and/or a training capacity 

Who you are:

• Bachelor's degree in Business Administration, Marketing, or related field
• 3-4+ years of relevant experience in the hospitality industry and/or with a SaaS company
• Creative thinker who understands the big picture and is resilient in executing ideas
• Excellent communication and interpersonal skills that show a high level of diplomacy
• Team player eager to help colleagues to overcome objections and challenges
• Self-motivated with great time management skills
• Strong analytical and problem solving skills

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Comprehensive health insurance: tailored to each location
• Flexible time off: Autonomy to manage your work-life balance.
• Competitive compensation: Proactively maintained to value your work.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops and frameworks to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Wellbeing support: tailored to each location
• Referral bonuses: Earn rewards for bringing in new talent.

About our team:

Join our dynamic Revenue team of over 130 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.