Senior BI Analyst

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world.  We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

The opportunity

We're looking for a Senior BI Analyst to deliver reporting, analysis and insight that supports operational performance and decision-making across the business. You'll act as a key point of expertise for reporting and analytics, helping stakeholders understand performance trends, identify opportunities and make data-driven decisions.

Working closely with operational leaders and Customer Care teams, you'll translate business needs into meaningful reporting solutions, develop dashboards and analytical outputs, and provide insight that supports both day-to-day operations and strategic decision-making. You'll also play a role in maintaining reporting quality and supporting the ongoing development of analytical capability within the team.

What you'll be doing

• Own, develop and maintain reporting, dashboards and analytical outputs used for operational and business decision-making
• Provide reporting expertise and guidance to Customer Care and wider operational stakeholders
• Deliver detailed analysis to identify performance trends, operational risks and improvement opportunities
• Produce regular and ad-hoc reporting for both operational and leadership audiences
• Translate business requirements into clear reporting and analytical solutions
• Maintain data quality standards, reporting consistency and governance practices
• Support improvements to reporting tools, datasets and analytical approaches
• Provide informal support and guidance to junior analysts within the team

What we're looking for

Essential

• Experience delivering reporting, dashboards and analysis in a business intelligence or data-focused role
• Experience producing insight that supports operational or business decision-making
• Experience translating business requirements into reporting or analytical outputs
• Experience analysing data to identify trends, issues or improvement opportunities
• Experience working with stakeholders to define and deliver reporting requirements
• Experience maintaining data quality, reporting standards or governance practices

Desireable

• Experience supporting or guiding junior analysts or colleagues
• Experience improving reporting processes, datasets or analytical approaches
• Experience working in an operational or customer service environment

Shift Pattern:

• Monday to Friday, 09:00 to 17:15

Office attendance:

• This role follows a hybrid model. Flexibility will be required to support business needs, including occasional additional office attendance where necessary.

What's in it for you...

🌱 Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about.

💰 Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.

🚀 Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!

📚 Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.

💖 Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months, because security matters.

🛫 Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.

💎 Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.

😷 Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.

🍎 Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.

💙 Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.

💸 Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.

🎉 A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.

👓 Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.

💪 Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.

🎁 Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!