Continuous Improvement Analyst – Logistics & Warehouse Operations

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world.  We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

The opportunity

This role is responsible for improving the performance, consistency and design of our warehouse and logistics processes. Working within the Analyst and Automation team, you will own the documentation and analysis of end-to-end operational processes across inbound, storage, fulfilment and outbound logistics activity.

You will act as the process subject matter expert for warehouse operations, translating day-to-day activity into structured process documentation and evidence based improvement opportunities. The role works across multiple functions including Customer Care, Finance, Manufacturing and Key Accounts to ensure logistics processes are fully connected across the wider business and not improved in isolation.

What you'll be doing:  

• Own and maintain warehouse and logistics process documentation, ensuring SOPs, process maps and supporting materials are accurate, controlled and up to date.
• Maintain a full understanding of “as-is” warehouse processes including goods-in, put away, picking, packing, dispatch, returns and stock control.
• Analyse operational processes using observation, stakeholder input and performance data to identify inefficiencies and improvement opportunities.
• Design improved “to-be” processes and assess feasibility against operational, system and physical warehouse constraints.
• Carry out impact assessments and gap analysis for proposed process changes.
• Define and track baseline and post-change performance metrics to measure improvement outcomes.
• Support testing activity for ERP, WMS and logistics system changes.
• Facilitate workshops with operational teams and stakeholders to define and agree process improvements.
• Act as subject matter expert for warehouse and logistics processes, supporting clarity and consistency across teams.
• Work cross-functionally to ensure process handovers and dependencies between departments are clearly understood and aligned.

What we're looking for:

Essential

• Experience in business process analysis, continuous improvement or operations analysis within a warehouse, logistics, fulfilment or supply chain environment.
• Experience analysing operational processes and identifying opportunities to improve efficiency, accuracy or performance.
• Experience producing and maintaining process documentation such as SOPs, process maps or work instructions.
• Experience using operational data to support recommendations and measure outcomes.
• Experience facilitating workshops or structured stakeholder discussions to define or improve processes.
• Experience working with cross-functional stakeholders to deliver process improvements.
• Experience using tools such as Lucidchart, Microsoft 365 and SharePoint.

Desirable

• Experience working in a multi-market or international logistics environment.
• Experience supporting ERP, WMS or TMS system change projects from a process perspective.
• Familiarity with Lean, Six Sigma, Kaizen or similar continuous improvement methodologies.
• Experience contributing to structured change or improvement backlogs.

Hours and Days:

• Monday to Friday; 09:00-17:15

Hybrid Working:

• This role follows a hybrid model, with 1 to 2 days per week based in the office. Flexibility will be required to support business needs, including occasional additional office attendance where necessary.
• Some travel across Europe will be required as part of business and project delivery.

What's in it for you...

🌱 Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about.

💰 Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.

🚀 Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!

📚 Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.

💖 Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months, because security matters.

🛫 Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.

💎 Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.

😷 Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.

🍎 Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.

💙 Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.

💸 Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.

🎉 A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.

👓 Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.

💪 Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.

🎁 Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!