Swiss Customer Care Administrator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world.  We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

The opportunity

Our Customer Care Administrators are the first point of contact for our network, providing support across a wide range of customer queries and requests. This role combines customer service, order processing and relationship management, ensuring every interaction reflects the values and standards of Lifeplus.

Working across multiple communication channels, you will support customers by resolving queries, processing requests and maintaining accurate records, while building positive relationships that encourage customer satisfaction and retention. The role requires strong language skills, attention to detail and a proactive approach to delivering a consistently high standard of service.

What you'll be doing:  

• Handle incoming customer enquiries and requests via phone, ensuring they are resolved accurately and in line with company policies and service level agreements.
• Process customer orders, account changes and other administrative requests using internal systems.
• Make outbound calls where required to resolve customer queries and provide updates.
• Build and maintain positive relationships with customers to support engagement and retention.
• Maintain accurate records and ensure customer information is updated correctly.
• Develop a strong understanding of Lifeplus products, processes and business operations to support customer enquiries.
• Contribute to the ongoing improvement of customer care processes and ways of working.
• Keep up to date with operational processes, policies and system updates.

What we're looking for:  

Essential

• Fluency in spoken and written English.
• Fluency in spoken and written German or Swiss German.
• Experience providing customer service in a phone-based, customer-facing or service environment.
• Experience handling customer enquiries and resolving issues through effective communication.
• Experience using computer systems and applications to manage customer information and requests.
• Experience working in an environment where accuracy and attention to detail are important.

Desirable

• Experience processing customer orders or administrative requests.
• Experience working in a multilingual customer service environment.
• Experience using customer service, ticket management or CRM systems.
• Knowledge of sales order processing or customer ordering systems.

Shift Pattern: 

• Monday to Friday, 11:45 to 20:00 

Office attendance: 

• 1 day per month in office

What's in it for you...

🌱 Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about.

💰 Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.

🚀 Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!

📚 Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.

💖 Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months, because security matters.

🛫 Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.

💎 Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.

😷 Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.

🍎 Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.

💙 Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.

💸 Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.

🎉 A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.

👓 Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.

💪 Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.

🎁 Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!