Salesforce Administrator

LHV Bank, a fully licensed UK bank, specialises in Banking Services for global fintechs and SME Lending solutions. Our Retail Banking division provides a direct-to-customer banking proposition, including mobile apps (iOS & Android) and backend services leveraging modern cloud architectures (Kotlin/AWS).

As a leading Banking Services provider, LHV Bank delivers a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. Over 200 renowned fintech companies, such as Airwallex, Currencycloud, Truelayer, and Wise, utilise LHV Bank to serve more than 10 million end customers and access a pool of 500 million potential customers across the UK and Europe.

LHV Bank gained its UK banking licence in May 2023 and launched into the retail savings market through deposit aggregators in August 2023. It launched its direct to customer retail banking proposition in late 2024. More information: lhv.com

The purpose of the Salesforce Administrator is to help improve Customer Onboarding and Customer Relationship Management for LHV Bank limited as we build our Retail Bank and automate our Banking Services and Loans business lines. As a Salesforce Admin, you will be working within a team supporting Salesforce, other SaaS tools and AI capabilities to make the bank more efficient and improve customer experience.

Join our internal tooling and automation team, comprised of six dedicated administrators/engineers focused on enhancing operational efficiency and customer onboarding. This role is one of three specifically cantered on Salesforce, pivotal in integrating Salesforce within our new banking platform and various third-party services.

Key Responsibilities:

• Design and implement Salesforce solutions that enhance customer relationships and internal workflows.
• Manage Salesforce environments, ensuring efficient operation and integration with other platforms.
• Provide support and training to users, enhancing their understanding and utilization of Salesforce.
• Lead initiatives for continuous process improvement and system enhancements.
• Develop and maintain comprehensive documentation and system protocols.
• Collaborate with internal teams to deliver high-quality customer onboarding experiences.

Essential Requirements:

• Good prior experience as a Salesforce Administrator.
• Certified Salesforce Administrator; advanced certifications preferred.
• Proven ability to design and optimize data models, workflows, and complex system integrations.
• Experience with data management tools and a solid understanding of GDPR requirements.
• Strong knowledge of release management and version control practices.
• Demonstrated ability to understand and implement business reporting and data analysis insights.
• Excellent problem-solving skills, with a focus on innovative solutions.
• Strong verbal and written communication abilities.
• Self-motivated with a proven ability to manage priorities and meet deadlines.
• Experience in a compliance-driven environment, with an understanding of change management processes.

Desirable Skills:

• Background in fintech, especially within Salesforce environments.
• Experience with any of the follow Salesforce products Financial Services Cloud, Omnistudio, Service Cloud (incl Service Cloud Voice, Omnichannel Deployments, Einstein Bots and other Einstein products, Salesforce Shield Encryption, Event Monitoring, Field Audit Trail, Sales Engagement
• Familiarity with Agile methodologies and project management tools such as Jira or Confluence.

At LHV Bank, you'll be part of a dynamic and supportive team that values innovation, efficiency, and making a positive impact. If you're passionate about pushing the boundaries of digital banking and want to lead a team that's transforming the industry, we'd love to hear from you.

Some of our benefits

•    Competitive salary & progression
•    Open and inclusive culture 
•    Hybrid working 
•    Fantastic offices and great working environment
•    Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
•    Medicash health plan (Level 3)
•    5% employer pension contribution
•    Life assurance
•    Income protection insurance
•    28 days holiday plus 3 additional days, bank holidays & further days for various key life events
•    Team socials