Lending Operations Manager

LHV Bank, a fully licensed UK bank, specialises in Savings, Banking Services for global fintechs, and SME Lending solutions for UK businesses, offering commercial real estate investment and trading loans from £0.5m. As a leading provider of real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions, LHV Bank supports 200+ fintech companies, including Airwallex, Currencycloud, Truelayer, and Wise, serving 10 million+ end customers and reaching a potential market of 500 million across the UK and Europe.

After obtaining its UK banking licence in May 2023, LHV Bank entered the retail savings market via deposit aggregators in August 2023, followed by the launch of its direct-to-customer retail banking proposition in December 2024.

For more information, visit lhv.com.

We are currently looking for a Lending Operations Manager working as part of the Lending Operations team. The main purpose of the role is to ensure the effective management of the loan disbursement process from approval, pre-completion, and post-completion checks, working closely with third parties and internally to deliver best in class client and broker experience.

 Please note this is predominantly an office-based position that requires you to be in the Manchester or London office 2 or 3 days a week.

 Main Duties and responsibilities:

• Delivering an outstanding client, broker, and colleague experience by working closely with third-party professional advisors and internally with the Lending Directors/Managers and underwriting to provide effective loan disbursements.
• Responsible for pre-drawdown and post-drawdown checks with approval from the Senior Lending Operations Manager, effectively managing third-party relationships to meet the banks objectives.
• The instruction of the bank-appointed solicitor and valuation firms.
• Support the Senior Lending Operations Manager by working collaboratively, with a focus on the continuous improvement of the lending journey, including proposing solutions and leveraging initiatives such as AI where appropriate. 
• Support the Senior Lending Operations Manager with reviews of 3^rd parties that support lending such as Brokers, Valuers and Solicitors.
• Maintain key data points within the lending journey on bank systems to provide effective MI and co-ordinating new lending transactions supporting the front-line lending team to provide a seamless lending journey for our clients.
• Dealing with in-life events, including arrears management and client requests such as statement requests, security releases, Direct Debit amendments, redemptions, and ad hoc repayments.
• Providing training and support to colleagues new to the Lending Operations team.

Skills and Experience:

• Experience of working in a business SME and/or Mortgage lending operations environment [Essential]
• Intermediate/Advanced Microsoft skills – PowerPoint/ Excel & Word
• Knowledge of Salesforce/nCino [Desirable]

Skills & Behaviour:

Be able to Demonstrate:

• Strong communication (incl presentation skills) between key stakeholders, internally and externally.
• Taking responsibility and ownership of work delivery.
• Strong customer centricity and appreciation of changes in customer behaviour.
• Acting as an advocate and setting the cultural tone for the wider organisation.
• Multi-tasking and prioritisation in a changing environment.
• High standards of personal performance in daily execution of tasks.
• Identifying opportunities for efficiency, cost reduction and continuous improvement.

Some of our benefits

•    Competitive salary & progression
•    Open and inclusive culture 
•    Hybrid working 
•    Fantastic offices and great working environment
•    Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)
•    Medicash health plan (Level 3)
•    5% employer pension contribution
•    Life assurance
•    Income protection insurance
•    28 days holiday plus 3 additional days, bank holidays & further days for various key life events
•    Team socials