Payment Operations Specialist

LHV Bank is the newest bank in LHV Group, which specialises in Banking Services for global fintechs and SME Lending solutions for UK businesses as well as a wide range of services, including real-time multi-currency payments, accounts, acquiring, indirect scheme access, open banking, and FX solutions. We launched our retail Banking proposition in 2024 with a main focus on digital Banking.

We are seeking a technically skilled Payment Operations Specialist to join our Banking Services Payment Operations team. In this role, you will provide operational support to regulated financial institutions, working collaboratively to deliver a world-class service that meets the demands of some of the most prominent global fintechs.

Key Duties and Responsibilities: 

Day-to-Day Operational Support: Provide high-quality operational support to financial institutions, including payment enquiries and tracing, API connectivity support, incident triage, and resolution management.

Incident Management: Communicate clearly and proactively with clients during incidents and prepare comprehensive Root Cause Analysis (RCA) documentation.

Billing Support: Participate in day-to-day client billing and invoicing activities, ensuring accuracy and timeliness.

Process Optimisation and Automation: Proactively identify opportunities to improve processes, enhance efficiency and scalability, and ensure continued regulatory compliance.

Collaboration and Stakeholder Management: Work closely with internal teams such as Product and Engineering, as well as external banks and clients, to drive alignment and build strong working relationships.

Performance and Service Levels: Adhere to defined performance metrics and ensure compliance with both internal and external contractual service level agreements (SLAs).

This role involves working in shifts (09:00–17:00 and 13:00–19:00) and participating in an overnight on-call rota for incident management (typically one week per month). Hours worked outside regular working hours are compensated separately.

 

Skills and Experience:

• Excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely with clients
• Must enjoy working in a client-facing environment and constantly raise the bar of operational service levels
• Strong technical skills, including the ability to read and analyse databases and work with SQL and XML
• Previous experience in payments is advantageous but not essential
• Self-motivated, independent, and eager to learn

What we Offer: 

• The opportunity to work with some of the most exciting FinTechs in the industry
• Challenging and rewarding work with strong opportunities for professional and personal growth
• The autonomy to make decisions and drive meaningful change
• A well-established and supportive team environment
• Ongoing personal development through internal and external training
• A dynamic, innovation-driven environment where your ideas help shape the future of banking

 

Start of Employment:  As soon as possible                                                                 Location:  Tartu mnt 2, Tallinn