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Operations Supervisor

Fairfield, Ohio, United States

LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.

We are seeking a highly motivated, detail-oriented, and hardworking Operations Supervisor to join our team in Fairfield, Ohio. This pivotal role is essential for ensuring the smooth, efficient, and high-quality functioning of our fulfillment and production operations. You will play a crucial role in overseeing the entire order fulfillment process, from order receipt to delivery, within a dynamic environment, preferably with experience in medical device production or e-commerce/retail. This is an excellent opportunity for an individual eager to advance their career in operations management.

Responsibilities

  • Operational Oversight: Oversee the entire order fulfillment and production process, from order receipt and component supply to final product delivery, ensuring timely, accurate, and high-quality processing and adherence to production plans.
  • Team Leadership & Development: Manage and lead a team of fulfillment and production staff, including active participation in hiring, initial training for new staff, ongoing cross-training and refresher training, and performance management to foster team flexibility and ensure adequate absence coverage.
  • Quality Assurance & Compliance: Ensure products are assembled and labeled correctly to the highest quality standards, strictly adhering to all specifications, Work Instructions, Safety, and Quality systems and procedures within your area of responsibility.
  • Workflow & Efficiency Management: Monitor and manage ongoing workflow to ensure timely delivery of products. Develop and optimize fulfillment and production strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
  • Cross-functional Collaboration: Liaise closely and collaborate with cross-functional teams such as warehouse, inventory, material flow, sales, customer service, and logistics to guarantee a consistent supply of components and finished goods, aligning with the production plan and ensuring seamless order fulfillment.
  • Performance Monitoring & Reporting: Maintain and analyze key performance indicators (KPIs) related to order fulfillment and production, such as order accuracy, cycle time, on-time delivery, and production output. Generate accurate production documentation and provide regular routine and ad-hoc reports and updates to senior management, outlining performance, trends, and challenges.
  • Issue Resolution & Continuous Improvement: Perform root cause analysis of production and fulfillment issues, implementing effective corrective actions to prevent recurrence. Identify areas for process improvement and implement solutions to streamline operations and increase productivity.
  • Safety & Environment: Ensure a strong commitment to meeting all safety requirements, fostering a safe working environment, and maintaining a clean and safe production facility at all times.
  • Inventory Coordination: Monitor inventory levels and coordinate with procurement to ensure adequate stock levels for timely order fulfillment and production.
  • Industry Best Practices: Stay current with industry trends and best practices in fulfillment and production operations, incorporating new technologies and processes to drive continuous improvement.
  • HR Adherence: Understand and adhere to all HR policies and requirements, and proficiently follow and implement the established issue escalation process for HR, quality, production, and equipment concerns.

Skills and Qualifications

  • Experience: 5+ years of proven experience in fulfillment operations and/or production management, preferably within the e-commerce, retail, or medical device manufacturing industries.
  • Leadership: 3+ years in a leadership and team management role, with a demonstrated ability to motivate, develop, and guide a team.
  • Problem-Solving: Strong problem-solving and decision-making abilities, coupled with a keen eye for detail and proficiency in root cause analysis.
  • Operational Knowledge: Solid understanding of warehouse operations, inventory management, logistics principles, and production processes.
  • Technical Proficiency: Proficient in using order management systems and other relevant software tools.
  • Organizational Skills: Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously in a fast-paced environment.
  • Analytical Mindset: Strong analytical and data-driven mindset, with the ability to analyze KPIs and make data-based decisions.
  • Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships with internal and external stakeholders.
  • Commitment to Standards: A strong commitment to ensuring all safety requirements are met and fostering a safe working environment, along with a dedication to upholding the highest quality standards.
  • Education: A Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field is preferred.

Benefits: 

Alongside an hourly rate of $20 - $30 (Depending on Experience), we offer a range of benefits including: 

  • Health, dental & vision insurance
  • 401k Matching contribution
  • Employee Assistance Programme
  • Annual Compensation Reviews
  • Flexible PTO Policy and 3 paid volunteer days per year
  • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
  • A referral bonus programme to reward you for helping us hire the best talent
  • Internal Opportunities and Careers Clinics to help you progress your career
  • Maternity, Paternity, Parental and Wedding leave

#LI-EF1 #LI-Onsite

Why LetsGetChecked

At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.

By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.

Our Commitment to Diversity, Equity, and Inclusion

At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.

To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/

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