Back to jobs

Lab Operations Lead

US (Remote)

LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.

Due to our continued success, we are creating a new opportunity within our Clinical Care team for a Lab Operations Lead. Reporting to the Nurse Manager, the Lab Operations Lead will oversee the lab query process and team to ensure that all test results are available to customers in a timely manner.

The role of the Lab Operations Lead is to liaise with both LGC labs and our lab partners to resolve issues, identify and report on trends and recommend solutions that will expedite the release of results. The Lab Operations Lead oversees the Lab Query team in the US and Dublin who are responsible for processing fixes and changes and communicating with customers to ensure that information is accurate and customer satisfaction goals are met.

The LGC service delivery team is currently working remotely so an understanding of the nuances of managing a virtual staff is required. The Lab Operations Lead position is a US based position and communication in various time zones is required.

Responsibilities:

  • Develop plan to follow up on discrepancies, omissions and exceptions in lab results, ensure processing is streamlined and effective
  • Ensure issues are resolved in a timely manner and customers are satisfied with our efforts, meet service standards
  • Identify trends and develop solutions to get to the source of the problems
  • Track and report different issues and outcomes as they relate to the team objectives and KPIs
  • Collaborate with LGC lab and lab partners to improve the process through product updates, technology, and/or workflow changes
  • Lead implementation projects that impact the Lab Query team and related processes
  • Develop team and individual score cards to track and report quality criteria and efficiency metrics
  • Collaborate with the Training team to ensure that our resources and training programs accurately reflect the correct guidelines to support the goal of reducing the lab query queues and providing excellent customer service
  • Foster an accountable and collaborative culture within the Lab Query team
  • Manage the team in accordance with our quarterly performance management process including developing and measuring OKRs on time
  • Collaborate with Workforce Management team to ensure adequate staffing and adherence to schedules
  • Assume other responsibilities as business needs dictate.

What we are looking for...

  • Bachelor’s degree or equivalent, relevant work experience
  • Experience in a fast paced, high growth, customer centric environment
  • Healthcare experience a plus
  • Supervisory experience preferred
  • Proven ability to foster a customer centric culture that meets service requirements and quality metrics
  • Working understanding of contact center technologies including Sales Force, Amazon Connect and Google tools preferred
  • Excellent analytical and problem solving skills required, proficiency using data to formulate solutions and recommendations
  • Excellent customer service skills and willingness to engage with customers to resolve issues
  • Willingness to take on additional responsibilities as business needs dictate

Benefits: 

Alongside base salary of $70,000 - $74,000, we offer a range of benefits including: 

  • Health insurance and an Employee Assistance Programme 
  • 401k
  • Annual Compensation Reviews 
  • 15 days paid time off and 3 paid volunteer days per year
  • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
  • A referral bonus programme to reward you for helping us hire the best talent
  • Internal Opportunities and Careers Clinics to help you progress your career within the company.  
  • Maternity, Paternity, Parental and Wedding leave.

Why LetsGetChecked

At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives.

By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better.

Our Commitment to Diversity, Equity, and Inclusion

At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.

To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/

Create a Job Alert

Interested in building your career at LetsGetChecked? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

By submitting your application, you agree that LetsGetChecked may collect your personal data for recruiting, and related purposes. LetsGetChecked's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LetsGetChecked's use of your personal information.

You can view the appropriate privacy policy below:

United States

Europe 

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LetsGetChecked’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.