IT Operations Engineer

At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry and every enterprise. We sit at this intersection, and what makes us different is the combination no one else brings: agentic, application agnostic, and deterministic by design across the full software delivery lifecycle. 

We are trusted by some of the world's most respected brands across financial services, pharma, manufacturing, and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way™ approach means we amplify what enterprises already have rather than replacing it, meeting them where they are and moving at the pace the business demands. 

Backed by KKR, DN Capital, Salesforce Ventures, and Headline, we are scaling fast and the market opportunity in front of us is significant. 

If you want to do the best work of your career at a company where the product is genuinely mission critical to our customers, we would love to talk. We are headquartered in Copenhagen, Denmark with offices in Boston, London, and Gurgaon and local presence across the United States, Europe, and Asia. 

The Role:

We are hiring an IT Operations Engineer to support day-to-day IT operations, user lifecycle management, endpoint support, and asset management across a global environment.

Role Responsibilities:

• Provide L1/L2 support for hardware, software, network, Microsoft 365, Windows, and macOS issues.
• Manage onboarding, offboarding, device setup, access provisioning, and deprovisioning.
• Support endpoint management using Intune.
• Maintain IT asset inventory, device records, and service documentation.
• Own tickets end-to-end with clear updates and timely resolution.
• Follow IT processes, security practices, and access management guidelines.
• Coordinate with vendors for procurement, repairs, replacements, and logistics.
• Escalate issues when required while maintaining ownership until closure.
• Support global IT operations and provide backup coverage when needed.

Role Requirements:

• Tech/B.E. in IT, Computer Science, or equivalent qualification.
• 2–5 years of experience in IT support, IT operations, or endpoint support.
• Strong troubleshooting skills across Windows, macOS, Microsoft 365.
• Basic networking knowledge: LAN, Wi-Fi, VPN, DNS, DHCP.
• Experience with ticketing tools and SLA-based support e.g. JIRA.
• Exposure to Intune, SCCM, Jamf, or similar endpoint tools preferred.
• Understanding of Entra, MFA, access management, and device compliance.
• Good communication, documentation, and ownership skills.

Key Expectations

• Meet defined SLAs for response, resolution, and ticket updates.
• Maintain accurate asset and user lifecycle records.
• Follow IT processes consistently and document work clearly.
• Be available for on-site IT support from the Gurgaon office.
• Be flexible for occasional after-hours or urgent support.

What We Offer

• Exposure to global IT operations and modern workplace tools.
• Hands-on experience with endpoint management, Microsoft 365, and IT automation.
• Growth in a collaborative and fast-paced IT environment.

Why Leapwork? 

We are on an exciting global growth journey, and this is your chance to jump on board and contribute to digital transformation initiatives at Leapwork. You’ll work alongside and learn from a talented and passionate team committed to both innovation and excellence. 

By joining our team, you’ll be part of an international environment where you can grow, challenge yourself, and do what inspires you. We work hard but have fun while doing it.

Leapwork Principles: 

Our three core principles capture the essence of what it means to be part of our world-class team! They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success. 

People First: Strong relationships with our customers, partners, and team are the foundation of our success. We win by listening, understanding, and offering empathy and respect to everyone we engage with. We are human and act humane. 

Grow or Die: Standing still is not an option. We adapt to change and drive it forward. We challenge ourselves and others to keep learning, share ideas, and find new ways to grow the business. 

Speed Matters: We act with intent and urgency. We cut complexity, seize opportunities, and deliver results fast.