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Implementation Manager

US

About Koa Health
Koa Health is a fast-growing company focused on delivering innovative digital mental health solutions to healthcare providers. The company is currently in a stage of growth and is actively seeking a highly skilled and enthusiastic Implementation Manager to join the business. If you share our passion and are looking to make a meaningful impact in a flexible role, we’d love to hear from you.

As an Implementation Manager, you will own and drive the critical implementation processes and project execution for new clients and/or partners, globally. Working closely with the Koa Health Sales team and directly with prospects to capture and document essential project requirements.

This customer-facing role will quickly ramp up and will collaborate cross-functionally to help organize all activities necessary for a successful launch, including supporting sales discovery, solution identification, design, development, and successful launch. 

Additionally, this role will help refine our new client implementation, communication delivery, and tracking processes for future customers and channel partners.

Responsibilities:

  • Own overall implementation from end to end, both internally and externally, with client teams.
  • Collaborate with commercial, product development, and customer success teams to understand client requirements and develop implementation plans.
  • Work closely with product strategy teams to convert initial launch and expansion vision into tactical implementation plans.
  • Lead kick-off meetings with clients to establish project timelines, goals, and deliverables.
  • Partner with clients to successfully launch Koa Health products within their organization.
  • Act as the critical liaison between the client and cross-functional teams at Koa Health to drive day-to-day implementation activities.
  • Develop and maintain project schedules, ensuring that all tasks are completed on time and within clear client communication.
  • Build strong relationships with cross-functional teams, both externally and within Koa Health.
  • Develop and project manage a detailed project schedule and working plan involving all relevant stakeholders and cross-functional partners while closely monitoring the status of key deliverables.
  • Track and report on implementation progress and critical risks and issues. 
  • Escalate risks to leadership as necessary.
  • Work collaboratively to define and optimize processes for effectiveness, efficiency, and consistency and creation of best practices.
  • Support the creation of a playbook to guide the implementation process with additional customers.
  • Develop tools to manage projects and track critical decisions, communication, issues, problem areas, schedule delays, or other events that could affect project scope or completion. 
  • Support the Delivery team in additional projects as needed.

Required experience

  • Bachelor’s Degree in a related field
  • 4+ years of project management experience
  • Experience in healthcare or related fields working with employer groups, payers, and providers.
  • Start-up ready mindset - progress over polish, able to exhibit comfortableness with ambiguity
  • Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles.
  • Fast-paced startup experience and ability to quickly ramp up and understand the technical work of many different teams. 
  • Experience working with cross-functional teams; product development exposure a plus.
  • Strong understanding of software implementation methodologies and best practices.
  • Organized and detail-oriented with demonstrated success running implementation projects, including project plan definition through execution
  • High-level technical knowledge and understanding of liaising with and understanding the tasks of product, development, engineering, and research teams.
  • Intellectually curious, able to self-start, run solution discovery, and exhibit a proactive ownership mentality.
  • Experience working with project management tools, Jira, HubSpot, Asana, CRM tools, Google Suite, and Microsoft Office,  (e.g., Salesforce, Jira, etc.).
  • Familiarity with the mental health space and digital health trends
  • Flexibility to travel occasionally for client meetings or on-site support.

About Koa Health 

Against the backdrop of decades of rising demand, mental health has never been more important.  The Covid pandemic has led to a four-fold increase in mental disorders around the world, impacting individuals, companies, and communities. 

Today, we simply don’t have enough mental health clinicians to meet demand.  Koa Health aims to solve the gap between demand and supply with a unique human-digital hybrid approach, built upon the best digital technology.  Koa’s digital assets deliver the highest quality care, measured through engagement, program completion, patient and clinician satisfaction. Koa technology substantially increases clinician productivity, allowing our precious clinicians to treat more people. 

Having secured a successful and oversubscribed Series A funding totaling €30m (ca.$36M) in October 2020 and additional €20m funding in May 2022, we are currently closing our Series B round of investment, with €12M secured from our existing investors.  You can read more about Koa Health on our website here.  There has never been a more critical time for the work that we’re leading at Koa Health.  And this is where you come in!  

Why Koa Health?

We are at the forefront of innovation in digital health, working on one of today’s hottest topics – mental health.  By working with Koa, you will make a positive impact on the lives of many people.

Aside from the power of our mission, we provide all the support and benefits to make your life at work and outside of work fun and comfortable year-round, such as:

  • Competitive rewards package that includes: Food Allowance, Private Health Insurance, Pension Contribution, Life Insurance, Bonus Scheme, and Share Options
  • We believe in walking the talk: We are focused on supporting your wellbeing and therefore provide you with a Wellbeing Allowance and Wellbeing Leave, as well as a generous annual leave allocation to help manage both your mental and physical health as you see fit
  • Flexibility: We’re hiring your skills and experience, so ask you to use these in the most effective way you can whilst managing your work-life balance in your own way
  • An international environment: Our teams, our clients and our collaborators span the US, the UK, Europe, and Asia.  Our breadth of experience offers the opportunity to understand and get involved in healthcare systems worldwide.

An inclusive workplace

We firmly believe that diversity and inclusion should be embedded in the fabric of our organization and we know true progress comes with long-term commitments and actions.  We are building a space where our people feel respected for who they are and are rewarded based on the impact they make to the business. 

Regardless of your personal identifiers, at Koa Health you can be yourself, and feel respected, accepted and supported.  We promote an inclusive culture where people who think and act differently can discover ways to learn from each other.  Promoting diversity, inclusion, and equity must be a company-wide effort.  As a scale-up company, we are creating a safe space that fosters acceptance and invites differences as part of our first steps toward building a resilient and inclusive work environment.

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