D365 Business Central Support Consultant

 

BC Support Consultant 

Salary: competitive depending upon experience + benefits 

Where the job is based: home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ 

Who we are: 

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! 

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. 

People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. 

 

Responsibilities:  

• Scope a customer’s issue by collecting the relevant facts and investigating the problem by doing your own research and by involving other teams as needed 

• Consult and collaborate with the Business Central Team and management, where appropriate, to resolve service issues. 

• Act internally as a customer advocate 

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support 

• Advise customers on how to gain additional value from products 

• Documentation to help your colleagues, improve the product, and improve the support experience 

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations 

• Responsible for the customer support experience with Microsoft Business Central 

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency 

• Identify cases that require escalation (either technically or strategically) 

• Create and maintain incident management requests to product group/engineering group 

• Be fully versed in Wave releases and ensure any potential issues that may affect existing customers are highlighted to the team 

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience 

• Provide ramp activities, knowledge sharing, technical coaching and mentoring 

• Creating clear and effective documentation across multiple channels 

• Handling tasks allocated by other members of the team in a timely manner to the standard required by Kerv Digital 

• Production of documentation to streamline Business Central processes and aid marketing 

• Other tasks as reasonably requested. 

 

Required skills/experience:  

• Proven Business Central (BC) support experience, with hands-on involvement in diagnosing and resolving functional and technical issues. 

• Strong end-to-end support capability, including requirement understanding, issue analysis, root‑cause identification, troubleshooting, and driving problems through to full resolution. 

• Excellent customer communication skills, with the ability to explain technical information in a clear, friendly, and professional manner. 

• Ability to prioritise and manage multiple support tickets, ensuring timely updates and high‑quality service delivery. 

• Sound understanding of Business Central processes and configurations to support users effectively and proactively identify recurring issues. 

 

What we can do for you:  

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:    

Real Flexibility  

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work.   

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.   

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.  

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.  

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.  

Don’t take our word for it though, check out our impartial Glass Door reviews  

More on equality:  

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. 

You will live the Kerv values…

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.