Customer Support Manager - SaaS & Maritime (f/m/d)

Founded in 2020, Kaiko Systems is a tech company driving digital innovation in the global maritime industry. Our mission is to make shipping safer, smarter, and more collaborative by transforming manual processes into actionable intelligence.

With our products, ship crews can collect reliable vessel data on the job, while our AI-powered analysis generates actionable insights for technical teams onshore. These insights help predict incidents, reduce downtime, and enhance safety and efficiency, empowering shipping companies to operate at their best.

At Kaiko Systems, we’re not just building technology — we’re delivering solutions that make a real difference in people’s work lives and their professional environment. Join us as we navigate the future of maritime together.

Your mission

• Analyse vessel drawings (GA & Safety plans) or blueprint and generates .excel import files  
• Set up and update customer database system of vessels based on General Arrangement & Safety plans as well as customer feedback
• Apply standard inspection templates to specific cargo vessels 
• Drive the issuance of daily and monthly fleet Status reports  
• Assist new customers during the fleet rollouts

Your profile

• Must have Vessel experience 
• Preferably an ex-Seafarer (Captain or Officer) on cargo vessel  
• Preferably with experience with Cargo Ship general arrangement & safety plans or drawings  
• Good English verbal and written communication skills. 
• Attention to Details and Good organization skills. 
• Basic Knowledge of Excel (no Formulas required) 

Worried you don’t check every box? If this role excites you, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You could be exactly what we’re looking for—either for this role or another one!

Why us?

• Join a Company in a stable, well-funded industry
• Get 27 vacation days on top of public holidays to refuel your energy 
• Balance your personal and professional life seamlessly and make use of hybrid & remote options
• Be part of a collaborative team where quick decision-making and pragmatic solutions drive meaningful impact

At Kaiko Systems, we believe that innovation thrives when diverse perspectives come together. As a forward-thinking maritime tech startup, we are committed to building an inclusive workplace where everyone feels empowered to contribute their unique talents and experiences.

We value every individual’s cultural background, gender identity, age, ability, or any other characteristic that makes you who you are. By embracing these differences, we create an environment where collaboration flourishes and ideas grow. If you share our passion for revolutionizing the maritime sector through technology, we’d love to hear from you. Let’s chart new waters together.