Client Relationship Manager (Retention)

Responsibilities

• Assist in developing and implementing Go-To-Market strategies to enhance client engagement and retention
• Build and manage a portfolio of mid-level and high-value clients, focusing on nurturing and expanding existing relationships
• Maintain strong client relationships by providing ongoing support, addressing inquiries, and coordinating resolution of any issues promptly and professionally.
• Ensure compliance with business, regulatory, and brand standards in all client interactions and activities
• Collaborate with internal teams—including Marketing, Loyalty, and Events—to develop initiatives aimed at increasing client satisfaction, engagement, and retention
• Represent the company at relevant industry events, expos, conventions, training sessions, and seminars as required (some short-term travel may be involved)
• Support clients in increasing their trading volumes and achieving higher performance levels through tailored solutions and proactive engagement
• Identify opportunities to enhance client satisfaction and loyalty, implementing strategies to reduce churn and improve retention metrics
• Work toward achieving set KPI targets related to client growth, retention, and engagement, with a strong drive to exceed performance goals

Requirements

• Minimum 3 years of experience in Sales, Partnerships, Business Development, or Client Relationship Management roles within a financial services company, focused on the MENA region
• Proven experience delivering results and managing client relationships in international markets
• Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels and externally with diverse client profiles
• Demonstrated ability to manage client retention activities, proactively address client needs, and resolve issues to maintain strong, long-term relationships
• Skilled in analyzing client behavior and performance data to identify risks of churn and implement strategies to improve retention and client satisfaction
• Leadership skills and a holistic business development vision, including client growth strategies
• Proven track record of proactive Sales, Business Development, and client success achievements
• High level of integrity, reliability, and accountability
• Ability to perform effectively under pressure in a dynamic, global, and multilingual environment
• Excellent team player, capable of collaborating across various departments and building consensus

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public holiday list
• Medical insurance
• Extensive relocation package (add only if the relocation is required)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)