Training and Quality Control Specialist

JustMarkets is seeking a Training and Quality Control Specialist to support internal teams across the business. In this role, you will design and deliver effective training programs, turning complex product information into clear, practical learning materials. 

You’ll assess processes identifying and implementing workflow improvements to enhance operational efficiency, while also auditing call records and communications to ensure compliance with quality standards. Working closely with Business Development and other teams, you’ll play a key role in boosting team performance and maintaining service excellence.

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Develop and deliver training programs tailored to address team challenges, improve customer interaction techniques, and onboard new hires effectively
• Monitor and evaluate interactions across various communication channels, including calls, chats, and emails, to ensure professionalism, adherence to quality standards, and compliance with company policies
• Deliver constructive feedback and coaching to team members, highlighting areas for improvement to drive team growth and morale
• Assess and analyze processes, providing actionable recommendations for improvement
• Utilize statistical analysis tools to evaluate data, identify quality control issues, and uncover performance trends for strategic improvements

Requirements

• Minimum of 1 year in a similar Training and Quality Control Specialist role, preferably within a business development or customer service environment
• Proven ability to develop and implement quality control standards that drive performance and service excellence
• Experience in creating and delivering engaging, impactful training programs for diverse audiences
• Strong analytical skills to interpret performance data, generate insights, and provide actionable recommendations
• Ability to maintain clear, professional communication across teams and stakeholders
• Expertise in identifying and implementing workflow improvements to enhance operational efficiency
• Proficiency in updating and maintaining training materials to reflect changes in processes or best practices
• Proficiency in English and Ukrainian/Russian language is required

Will be a plus

• Experience in the FinTech industry
• Being located in Cyprus or willing to work from this region

We offer

• 21 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to the Cyprus Public Holiday list
• Medical insurance 
• Extensive relocation package
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Challenging, fast-moving, and unique tasks in the FinTech field with our product