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Client Relationship Team Lead (Malaysia)

Responsibilities

  • Develop and execute strategies, aligning plans with company objectives to drive revenue growth and market expansion
  • Lead and manage the team by recruiting, training, and mentoring specialists, fostering a high-performance culture and continuous improvement
  • Drive performance management by setting and monitoring targets, providing coaching, and tracking key performance metrics to ensure the team meets and exceeds goals
  • Optimize processes by analyzing current workflows and implementing best practices to improve efficiency and effectiveness
  • Deliver strategic reports with actionable insights on performance, customer feedback, and market trends to inform strategy
  • Stay ahead of market trends by maintaining industry knowledge to adapt strategies and stay competitive
  • Represent specialists to leadership by presenting performance data and insights to senior management
  • Resolve clients issues by ensuring smooth communication and building lasting client relationships through effective problem-solving

Requirements

  • 2+ years of proven experience in strategy development, team management, and performance optimization
  • Strong leadership skills with a track record of mentoring and developing high-performing teams
  • Excellent data analysis and process improvement skills, with the ability to implement new best practices
  • Strong communication skills and ability to present performance data to senior leadership
  • Ability to thrive in a fast-paced, results-driven environment
  • Deep understanding of market trends and competitive landscapes
  • Results-oriented mindset with a focus on exceeding targets and KPIs

We offer

  • Opportunity to lead and shape a high-performing team, driving their growth and success
  • Opportunity for advancement through continuous performance improvement and exceeding KPIs in a fast-paced, results-driven environment
  • 16 paid vacation days per year
  • 14 paid sick leave days per year
  • 11 days Public holidays
  • Medical insurance
  • Dental expenses reimbursement
  • Parking and commuting reimbursement
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)

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