Business Operations Analyst

We are looking for a Business Operations Analyst to join our dynamic team.

In this role you will oversee our CRM system, ensuring assignment and management of leads, clients, and partners across our teams of Business Development Department. Your insights will drive efficiency and success, with the opportunity to analyze performance metrics, implement innovative strategies, and set new standards for excellence in the department.

At our company, you'll enjoy collaborating with a mentor, exploring professional growth opportunities, and leveraging a detailed onboarding plan designed to set you up for success.

If you have strong analytical skills, an eye for detail, and a passion for optimizing processes, join us to make an impact in a dynamic and supportive environment!

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members 
• Participating in preparation of regular reports and analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
• Taking part in establishing and maintaining performance benchmarks and KPIs for the employees of the Business Development Department
• Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
• Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners

Requirements

• Previous hands-on relevant experience in related or similar roles
• Good knowledge of Google Workspace or Microsoft Office programs, including excellent Excel skills / ability to analyze large data sets
• Strong attention to detail to ensure accuracy in data analysis and reporting
• Excellent analytical and organizational skills
• Upper-Intermediate level of English

Will be a plus

• Experience with CRM systems (CRM Dynamics 365 or others)
• Experience working in fintech companies
• Experience with Tableau, Power BI or other BI systems
• Experience working with VOIP telecom providers/telephony software for sales

We offer

• Experience in a dynamic and engaging work environment
• 21 days paid vacation days per year
• 10 paid sick leave days per year
• Public holiday in accordance with the Cyprus Public Holiday list
• Medical insurance
• Compensation for professional education, learning English
• Compensation for a sports subscription or sports equipment