Business Operations Analyst

We are looking for a Business Operations Analyst to join our dynamic team.

In this role you will be responsible for assignment and management of leads, clients, and partners across our teams of Business Development Department. Your insights will drive efficiency and success, with the opportunity to analyze performance metrics, implement innovative strategies, and set new standards for excellence in the department.

At our company, you'll enjoy collaborating with a mentor, exploring professional growth opportunities, and leveraging a detailed onboarding plan designed to set you up for success.

If you have strong analytical skills, an eye for detail, and a passion for optimizing processes, join us to make an impact in a dynamic and supportive environment!

Explore opportunities at JustMarkets and become a part of our team of professionals!

Responsibilities

• Ensure accurate assignment and unassignment of leads, clients, and partners to the relevant team members in the CRM system

• Collaborate with BI and cross-functional teams to define tasks, track performance, implement dashboards, and automate metric tracking

• Prepare regular performance reports and analytics for the Business Development Department, including data on lead generation, trading volumes, conversion rates, and client/partner retention

• Establish and maintain benchmarks and KPIs for the Business Development team

• Identify, propose, and implement process improvements to increase efficiency and streamline operations

• Build and optimize CRM funnels to improve both client and partner engagement flows

• Conduct detailed data analysis and present actionable insights using Google Sheets or Excel

• Participate in the automation of repetitive tasks and workflows using formulas, data tools, and reporting systems

• Stay informed on CRM, analytics, and business development best practices to ensure continuous improvement

• Maintain a hands-on approach with operational tasks until automation is achieved

Requirements

• Previous hands-on experience in a similar role (CRM, Business Operations, Data/Performance Analyst, Optimization Manager, etc.)

• Strong analytical mindset with proven skills in working with large datasets

• Advanced knowledge of Google Sheets or Excel (including formulas, pivot tables, and basic automation logic)

• Experience in collaborating with BI teams or analysts to design and implement data dashboards

• Solid understanding of CRM systems and sales funnel mechanics

• Ability to work independently on problem-solving and process optimization

• Detail-oriented with a high standard for data accuracy and operational reliability

• Proactive and solution-driven approach, with a willingness to take ownership of tasks

• Strong organizational skills and the ability to work with minimal supervision

• Upper-Intermediate or higher level of English and Ukrainian/Russian (both written and spoken)

Will be a plus

• Experience with CRM systems (CRM Dynamics 365 or others)
• Experience working in fintech companies
• Experience with Tableau, Power BI or other BI systems
• Experience working with VOIP telecom providers/telephony software for sales

We offer

• Experience in a dynamic and engaging work environment
• 21 days paid vacation days per year
• 10 paid sick leave days per year
• Public holiday in accordance with the Cyprus Public Holiday list
• Medical insurance
• Compensation for professional education, learning English
• Compensation for a sports subscription or sports equipment