Last Mile Manager - PUS - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

As our Last Mile Manager – Pick Up Stations (PUS), you will lead, scale, and optimize Jumia’s pick-up station network, driving seamless collection experiences for our customers while maximizing operational efficiency. In this role, you will be responsible for defining the end-to-end station footprint strategy, managing station partner and 3PL performance, controlling unit delivery economics, and steering cross-functional initiatives to ensure parcels move swiftly and safely from fulfillment hubs to customer hands.

 

What you will be doing:

• Network Expansion & Footprint Strategy: Spearhead the scale-up and geographical expansion of Jumia’s Pick Up Station (PUS) network and third-party logistics partners, ensuring optimal coverage, accessibility, and capacity in key and emerging markets.
• Cost Optimization & Unit Economics: Design and own the end-to-end PUS unit cost strategy, driving down delivery and handling costs while maintaining strict customer experience (CXP) and vendor experience (VXP) benchmarks.
• Station Operations & SLA Governance: Oversee daily operations across owned and partner-operated pick-up stations, tracking core fulfillment metrics such as package dwell time, collection success rate, inventory accuracy, and station capacity utilization.
• Partner & 3PL Performance Management: Establish strong partner governance, lead regular business reviews, and drive community management across station operators and 3PL vendors to ensure strict adherence to service-level agreements and corporate standards.
• Material Handling & Quality Control: Instill a culture of best-in-class package handling and security across all stations, minimizing loss, damage, and process bottlenecks during inbound hub-to-station transfer and final customer pick-up.
• Process Transformation & Tech Roadmap: Collaborate with supply chain, logistics, and IT teams to implement workflow improvements and feed operational requirements into the systems/tech roadmap, speeding up station inbound processing and enhancing the customer pick-up journey.
• Team Leadership & Talent Development: Manage, mentor, and build a high-performing operations team, setting clear operational targets and nurturing leadership across station supervisors and field teams.

What we are looking for:

• Educational Background: Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related discipline.
• Domain Expertise: Minimum of 3–5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment, or complex distribution network management. In-depth knowledge of local market logistics operations is strongly preferred.
• Network & Strategic Acumen: Proven track record in scaling physical distribution networks, managing third-party operational partners, and executing unit economics/cost-reduction strategies.
• Analytical & Process Focus: Strong analytical and conceptual skills with a data-driven approach to solving operational bottlenecks, tracking KPIs, and optimizing workflow processes.
• Leadership & Stakeholder Management: Excellent team management capabilities with the ability to influence cross-functional partners (IT, HSE, Central Logistics) and manage external vendor relationships effectively.
• Tool Proficiency: Advanced proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Google Sheets, Docs, Drive).

 

Deadline for applications: 30-11-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers

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