First Mile Hub Manager - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

Job Overview
The First Mile Hub Manager oversees the end-to-end operations of a First Mile hub at Jumia, managing agent workforce, pickup and package processing, and compliance with SLAs, while driving efficiency and service quality across the hub.

What You Will Be Doing

• Oversee day-to-day operations of the First Mile hub, ensuring efficient management of the agent workforce and pickup/package processing activities.
• Manage administrative and operational functions of the hub's agency, including scheduling, resourcing, and workload distribution.
• Lead the training, onboarding, and integration of new officers and agents into hub operations.
• Ensure the associated operational hub complies with SLAs, escalating and resolving compliance gaps as they arise.
• Manage and maintain hub teams and logistics equipment, ensuring optimal utilization and upkeep.
• Oversee package search, tracking, and resolution of misrouted or delayed items.
• Manage the shipping and delivery of packages to logistics partners, ensuring timely handovers.
• Implement and monitor new projects and operational process changes within the hub, adapting quickly to shifts in business needs.
• Monitor hub performance against key metrics (pickup volumes, TAT, SLA adherence), taking corrective action where targets are missed.
• Lead, coach, and performance-manage hub team leads and agents.
• Build and maintain relationships with vendors and pickup partners operating within the hub's catchment.
• Prepare and present regular reporting on hub performance, incidents, and operational issues to senior management.
• Ensure the hub operates in a demanding, fast-paced environment while maintaining flexibility and adaptability to changing priorities.

What We Are Looking For

• Bachelor's degree or equivalent; additional training in logistics, operations, or supply chain management is a plus.
• Proven experience in a similar hub management, logistics, or first-mile operations role, including experience managing teams or supervisors.
• Strong leadership and people management skills, with proven ability to lead and develop agents and team leads.
• Proficiency in Microsoft Office and relevant logistics/tracking systems.
• Strong affinity for information systems and comfort working with operational tracking tools.
• Ability to work in a demanding, fast-paced environment with shifting priorities.
• Excellent interpersonal, listening, and diplomacy skills, with strong relay ability between frontline officers and management.
• Ability to lead cross-functional projects and process improvement initiatives.
• Strong problem-solving skills, with the ability to resolve operational issues and escalations promptly.

• Deadline for applications: 18-08-2026
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team