CRM Associate - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing:

• Have a deep-rooted understanding of CRM strategy and execution.
• Work on new projects that have as a goal the optimization of CRM channel.
• Manage the overall marketing strategy on how Jumia communicates every day commercial planning to its consumers to generate sales, increase engagement, and boost loyalty.
• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels (Email, Push notifications, Newsfeed).
• Analyze daily performance and make decisions accordingly.
• Inspire the wording content for all the communications accordingly to market innovation and Jumia brand guidelines.

What we are looking for:

• Degree in Business, Marketing or related field Proficiency in SQL and HTML.
• Excellent communication skills both verbal and written in French and English.
• Self-motivated and able to work with cross-functional teams Proficiency in Ms.
• Office packages (especially Excel).
• Fast learning ability and accurate attention to details.
• Ability to organize and prioritize tasks, self-motivated, and result-driven.

Kindly make your application by 15th July 2026

Interview stages 

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager