Head of security - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Team & Operations Management: Oversee the scheduling, management, and performance of security and investigation teams, while optimizing resource allocation and maintaining operational integrity.
• Site Security & Compliance: Ensure all installations meet current security and safety standards through regular audits, risk mapping, and the implementation of robust security policies and operational procedures.
• Technology & Access Control: Supervise electronic security systems (CCTV, access control, remote monitoring) and manage site access for both internal staff and external visitors.
• Vendor & Financial Management: Monitor and manage external security service providers, track departmental KPIs, and oversee costs responsibly and efficiently.
• Incident Response & Investigations: Lead immediate interventions during security incidents, conduct internal investigations into theft or breaches, and produce comprehensive final reports.
• External Relations & Crisis Management: Serve as the primary liaison with law enforcement and fire services, and coordinate internal response with external emergency teams during crisis situations.
• Training & Awareness: Organize regular security drills and lead staff training sessions to foster a strong safety culture across the organization.
• Reporting: Produce regular, clear reports and updates for the executive board.

What we are looking for

• Education & Experience: Bachelor's or Master's degree in Security or Risk Management, or a background in the military or law enforcement, with at least 5 years of proven experience in a similar corporate or public/private security role.
• Technical & Regulatory Expertise: Strong proficiency in security auditing, risk analysis, and security technologies (CCTV, access control), combined with a solid understanding of HSE standards and security regulations.
• Leadership & Interpersonal Skills: Ability to manage teams and enforce rules firmly yet diplomatically, with strong communication skills across all levels, from staff to executive management and external authorities.
• Crisis Resilience & Ethics: Composure and decisiveness under pressure, paired with an unwavering commitment to professional ethics and confidentiality.
• Availability: Flexibility to manage on-call shifts (nights and weekends) in response to security alerts.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is April 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.