Regional Manager PUS - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Field Control: Conduct regular and unannounced visits to hubs and agencies to ensure full compliance with Standard Operating Procedures (SOPs) and the achievement of the PUS Audit Score.
• Remittance Management: Ensure rigorous tracking of amounts due from 3PLs and lead follow-ups with PUS Managers for fund recovery to prevent errors and theft.
• Payment Digitalization: Lead the systematic migration and monitor the use of Mobile Money (Wave) and Jumia Post Pay across all hubs to secure financial flows.
• Loss Reduction (QRR): Take direct responsibility for reducing the Loss & Defective / NMV ratio (1st & Last Mile) and ensure package integrity by combating breakage.
• End-to-End (E2E) Optimization: Guarantee improvement in speed indicators, specifically Buyer E2E, E2E Forward, and Network Dispatch to Last Mile Receive.
• Success Rate: Achieve the targets for the Post Paid Closed Success Rate PUS.
• Action Plans: Analyze performance data to implement immediate corrective measures in underperforming agencies.
• Skills Development: Facilitate training and refresher sessions for PUS teams based on investigation reports and field feedback.
• DSAT Improvement: Directly impact the DSAT PG (PUS) by guaranteeing a seamless customer experience from package reception to final delivery.
• Coaching: Support managers in the field to strengthen their operational leadership and mastery of tools such as scanners and information systems.
• Prospecting: Actively participate in the selection of new strategic partners.
• Commissioning: Oversee the physical installation, initial training, and launch of new agencies to ensure a rapid and compliant scale-up.

What we are looking for

• Experience: Proven experience in managing logistics operations, retail, or distribution network management.
• Analytical Skills: Strong data analysis capability and a results-driven mindset (KPI oriented).
• Integrity: Irreproachable integrity and rigor in financial monitoring.
• Communication: Excellent communicator, capable of training and mobilizing diverse teams.
• Mobility: Field-based position requiring frequent travel, approximately 80% of the time.

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is April 30th, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.