Last Mile Manager PUS - Plateau Mosquée - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Inbound Logistics: Oversee the unloading of shuttles (trucks) coming from the sorting center and scan packages to integrate them into the Hub's inventory.
• Storage Management: Physically organize the Hub (shelving, sorting zones) to optimize space and ensure packages can be located within seconds.
• Reverse Logistics: Identify unclaimed packages within the set deadlines, scan them, and prepare them for return to the central warehouse.
• Physical Audits: Perform regular and rolling inventories to ensure physical stock perfectly matches the warehouse management system (WMS).
• Reception & Delivery: Ensure every customer is welcomed according to Jumia standards and that counter waiting times are minimized.
• Live Problem Solving: Manage on-site customer complaints (missing packages, system errors, withdrawal code issues) with calmness and professionalism.
• Hub Maintenance: Guarantee the cleanliness, security, and respect for Jumia's visual identity both inside and outside the station.
• Daily Supervision: Manage schedules, breaks, and rotations for the PUS (Pick-Up Station) agents and Customer Service Associates assigned to the Hub.
• Training: Train new agents on Jumia tools (scanners, delivery apps) and customer service etiquette.
• Performance Tracking: Monitor the individual productivity of agents (number of packages delivered per hour) and provide daily motivation.
• Payment Reconciliation: Oversee daily collections (Cash on Delivery, Mobile Money, POS) and ensure the cash drawer matches the delivered packages.
• Bank Deposits: Prepare and secure cash deposits according to strict Jumia procedures.
• Security: Ensure the safety of the building, the inventory (theft prevention/shrinkage), and the staff.

What we are looking for

• Education: Degree (High School Diploma to Associate's Degree/Bac to Bac+2) in Business Management, Logistics, Management, or equivalent.
• Experience: Minimum of 2 to 4 years of experience in managing a shop, an agency, or in retail logistics.
• Technical Skills: Mastery of basic IT tools (Excel for daily reports, familiarity with scanning/barcode systems).
• Financial Rigor: Excellent cash management skills and the ability to handle financial flows with absolute precision.
• Inventory Knowledge: Understanding of basic inventory management principles (FIFO, audits).
• Proximal Leadership: Ability to supervise, give feedback to, and motivate a small team on the ground.
• Customer Service Mindset: Empathy, patience, and excellent professional presentation.
• "Hands-on" Reactivity: Proactive approach to operational tasks, including unloading, shelving, or serving customers during peak periods.
• Integrity: Zero tolerance for cash or inventory discrepancies.

Recruitment Process

We aim to provide a comprehensive assessment by respecting your time and investment in this process. The recruitment process will consist of two main stages:

1. HR meeting
2. Business meeting #1 with your potential manager

The deadline for submitting your application is March 31st, 2026. Please make sure you comply with this; otherwise, you risk your application not being considered.