Station Hub Senior Operator - Yopougon Niangon - Jumia (Full time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Inbound/Outbound Supervision: Actively coordinate the unloading of shuttles. Ensure every package is scanned without delay and stored in the correct zone.
• Returns Management (RTO): Daily sort and scan expired packages to return them to the central sorting center without errors.
• Maintenance of Order: Guarantee perfect organization of the back-office to ensure fast customer service.
• Task Allocation: Assign roles to junior operators, such as counter service or scanning, based on customer flow.
• Continuous Training: Support new agents on the ground by demonstrating tool usage and customer service standards.
• Back-up Management: Take charge of the Hub in the Manager's absence to ensure continuity of service and reporting.
• Queue Management: Intervene during peak traffic periods to accelerate package delivery and clear the counter.
• Escalation: Handle dissatisfied customers or complex cases, such as incorrect PIN codes or system discrepancies.
• Inventories: Assist the Manager in physical counts to identify stock gaps.
• Quality Control: Verify that equipment like scanners and POS terminals are functional at the start of the day.

What we are looking for

• Education: High School Diploma to Associate's Degree (Bac to Bac+2).
• Experience: 1 to 2 years of field experience in logistics, retail, or customer service. Previous experience at Jumia is a major asset.
• Technical Skills: Perfect mastery of logistics scanning tools and WMS mobile applications.
• IT Literacy: Basic knowledge of Excel for sending simple operational reports.
• Analytical Skills: Ability to quickly understand operational dashboards.
• 100% "Hands-on": Ready to carry loads, organize, and lead by example on the floor.
• Exemplarity & Pedagogy: Capable of guiding colleagues in a professional and firm manner.
• Stress Management: Maintain composure during high-pressure periods like Black Friday.

Recruitment Process

The recruitment process consists of two main stages:

1. HR meeting
2. Business meeting #1 with the potential manager

The deadline for submitting your application is March 31st, 2026.