Head of Commercial Operations - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

The Head of Commercial Operations will be responsible for delivering a world-class customer experience and ensuring Jumia Ghana becomes the most beloved shopping destination for Ghanaians, thanks to the right assortment, the best prices, addictive promotions and the most innovative merchandizing strategies.  

 

What you will be doing:

• Managing a team of Commercial Planners and Merchandizers ensuring the team is properly structured, motivated and performing. 
• Delivering growth, ensuring pro-active turn around plans leveraging on the power of the marketplace, bringing direction, feedback and support to the whole commercial team.
• Ensuring all Jumia websites always have for the customer, the right products at the best price, at the right position. 
• Being within Jumia leadership, an early adopter, a leading ambassador and a relentless missionary of Jumia's strategic commercial orientation. 
• Understanding all your market segments, vendors and customers, bringing valuable insights and convictions to support your data driven commercial recommendations.
• Building analysis, flying high and diving deep, to ensure smart reporting on the performance of the categories, leading to action oriented recommendations. 
• Owning the merchandising of our websites, optimizing the placement of our products to deliver on every levels of Jumia's strategy.
• Working seamlessly with all departments (Commercial, Marketing, Operations, Supply Chain etc.), enabling decision making, problem solving and ensuring laser focus execution. 
• Leading massive and complex commercial operations and project management initiatives, coordinating effectively cross functions initiatives. 
• Constantly working toward improving and simplifying our tools.

 

What we are looking for:

• 5+ years experience in Retail / FMCG, 3+ years experience in ecommerce
• Graduate of accredited Top Universities, Engineering and Business Schools 
• Proficiency in MS Office and Google tools
• Action oriented and performance driven
• Strong inter-personal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Strong analytical and data management skills
• Ability to anticipate, structure and organize
• Well organized and very detail oriented
• Resistant to stress
• Ability to find simple solutions to complex problems

 

• Deadline for applications: 31-08-2025
• Rounds of Interviews:
  • HR Screening
  • Technical Meeting with potential manager
  • Technical Meeting with functional manager

This is an office-based role and is only open to candidates who have the right to work in Ghana.

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